I increased the php to 512 but sometimes it still gives me this error:
[Mon Dec 05 10:32:25.913500 2022] [proxy_fcgi:error] [pid 9902:tid 139679883228928] [client 2.233.133.211:62523] AH01071: Got error 'PHP message: PHP Fatal error: Out of memory (allocated 53088256) (tried to allocate 1806336 bytes) in /srv/www/pixelstudiocreativo.it/public/wp-includes/functions.php on line 5279', referer: https://www.pixelstudiocreativo.it/wp-admin/edit.php?post_type=product&paged=2
Can you tell me when and where this error appears, please?
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Today I made some changes to the product pages, and when saving the error "critical error on your site" sometimes appeared, other times "error establishing a connection to the database" and suddenly the site disappeared showing me the home page of wordpress installation.
So I looked for the error (which I already had, and increasing the php to 512 it was gone) and the log detected a new memory overflow giving me this error:
[Mon Dec 05 10:32:25.913500 2022] [proxy_fcgi:error] [pid 9902:tid 139679883228928] [client 2.233.133.211:62523] AH01071: Errore ricevuto 'Messaggio PHP: Errore irreversibile PHP: Memoria insufficiente (allocato 53088256) (si è tentato di allocare 1806336 byte) in /srv/www/pixelstudiocreativo.it/public/wp-includes/functions.php alla riga 5279', referer: https://www.pixelstudiocreativo.it/wp-admin/edit.php ?post_type=prodotto&paged=2
So I ask how it is possible for a site like mine to have to use such a large memory (512M) and still have problems between WP and the theme
This is the link of my site (I'm restoring the previous version of the theme because with your last update the visual-builder was also gone)
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Can we install the newest version of Betheme to check this problem on your website?
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Okay I'll look it up, but can you explain why WP+theme need over than 256M PHP memory?
If my hosting puts 256M PHP of memory the site doesn't work and continuously gives critical error or shows blank pages. He had to increase it to 512M for the site to work otherwise he was continually experiencing memory overflows (and site malfunctions) like this:
[Mon Dec 05 10:32:25.913500 2022] [proxy_fcgi:error] [pid 9902:tid 139679883228928] [client 2.233.133.211:62523] AH01071: Got error 'PHP message: PHP Fatal error: Out of memory (allocated 53088256) (tried to allocate 1806336 bytes) in /srv/www/pixelstudiocreativo.it/public/wp-includes/functions.php on line 5279', referer: https://www.pixelstudiocreativo.it/wp-admin/edit.php?post_type=product&paged=2
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Hi,
Can you tell me when and where this error appears, please?
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Today I made some changes to the product pages, and when saving the error "critical error on your site" sometimes appeared, other times "error establishing a connection to the database" and suddenly the site disappeared showing me the home page of wordpress installation.
So I looked for the error (which I already had, and increasing the php to 512 it was gone) and the log detected a new memory overflow giving me this error:
[Mon Dec 05 10:32:25.913500 2022] [proxy_fcgi:error] [pid 9902:tid 139679883228928] [client 2.233.133.211:62523] AH01071: Errore ricevuto 'Messaggio PHP: Errore irreversibile PHP: Memoria insufficiente (allocato 53088256) (si è tentato di allocare 1806336 byte) in /srv/www/pixelstudiocreativo.it/public/wp-includes/functions.php alla riga 5279', referer: https://www.pixelstudiocreativo.it/wp-admin/edit.php ?post_type=prodotto&paged=2
So I ask how it is possible for a site like mine to have to use such a large memory (512M) and still have problems between WP and the theme
This is the link of my site (I'm restoring the previous version of the theme because with your last update the visual-builder was also gone)
https://www.pixelstudiocreativo.it
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Can we install the newest version of Betheme to check this problem on your website?
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Did you find what's the problem?
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
You did not attach the FTP access, only the WP dashboard.
Please, send it.
Best regards
I sent you the ftp credentials yesterday, did you receive them?
I just received your second message.
We are investigating what might be the reason.
Best regards
I tried to replicate this problem to locate what is the root cause by creating a new product and adding some content to it, but it did not work.
Can you point me to what more can I do so it happens, please?
Thanks
Try to enter a page and click on EDIT WITH BEBUILDER: the site will give a critical error
One of your plugins causes this problem.
I have deactivated all plugins except the ones we support, and editing with BeBuilder worked.
To find out which one causes it, disable your plugins one by one.
Best regards
Okay I'll look it up, but can you explain why WP+theme need over than 256M PHP memory?
If my hosting puts 256M PHP of memory the site doesn't work and continuously gives critical error or shows blank pages. He had to increase it to 512M for the site to work otherwise he was continually experiencing memory overflows (and site malfunctions) like this:
[Mon Dec 05 10:32:25.913500 2022] [proxy_fcgi:error] [pid 9902:tid 139679883228928] [client 2.233.133.211:62523] AH01071: Got error 'PHP message: PHP Fatal error: Out of memory (allocated 53088256) (tried to allocate 1806336 bytes) in /srv/www/pixelstudiocreativo.it/public/wp-includes/functions.php on line 5279', referer: https://www.pixelstudiocreativo.it/wp-admin/edit.php?post_type=product&paged=2
Did you check if this error appears with the majority of plugins disabled?
Also, I checked the WP requirements, and it is recommended to have at least 512MB of RAM.
https://www.servermania.com/kb/articles/what-are-the-requirements-for-a-wordpress-server/
Best regards