Can not get domain name.
I have registried the purchase code in my first web isntalled in a cloud virtual machine.
I de-registried the purchase code (I have clicked de-registried) from the DashBoard before I deleted the cloud virtual machine.
Today, I bought a new cloud virtual machine and installed BeTheme, when I entered the purchase code, it said "Can not get domain name."
Then, I entered my purchase code in https://api.muffingroup.com/licenses/ to search information about this purchase code, and I found only one record of the purchase code. Then, I de-registried the purchase code from my first cloud virtual machine.
After that, I seached records of my purchase code in https://api.muffingroup.com/licenses/, it told me "The purchase code has not been used to register Betheme or the username does not match the purchase code."
However, when I entered the purchase code in wordpress BeTheme Dashboard, it told me "Can not get domain name."
Maybe the BeTheme team should update the information of my purchase code in their database, please.
Comments
Hello,
Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Thank you for your help. I have sent information privately through the contact form.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
Hello, I am so sorry to bother you.
I have re-sent a meesage through the contact form just now.
And my user name is xhhuang.
I still did not get any message from you.
Did you get any response from us?
Best regards