Content not updating

Attraktion · February 2023

Dear MuffinGroup Support Team

I have trouble with bebuilder - as it is sometimes not updating the content and seem to have stop working

this is the case with the "collum text" and "list" elements

I read through your support forum and updated the server to the recommendations with similar problems -still it is not working properly.

Best

Phil · February 2023

Hello,

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

Attraktion · February 2023

Hi

I did deactive all plugins - cleared cash - problem is still there

there is no child theme in use.

Best

Phil · February 2023

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please make sure that the data you are sending are complete and correct.

Thanks

Phil · February 2023

Does it happen on all pages or particular ones?

Are there any extra steps to encounter this problem?

I copied content from your home page to a new page, the "BeSupport test page", and could not replicate that.

Best regards

Attraktion · February 2023

Well I worte that all in the information I sent via mail. I dont wanna disclose here openly our page link.

Best

Phil · February 2023

Sorry, I overlooked that part in your message.

However, I checked the page you sent and could not replicate this problem there either.

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, switch to another browser and recheck that.

Thanks

Attraktion · February 2023

Hi

I will send you a mail now and ask you to try putting the text in - I saw that small texts work there - but larger text do not work

I deactivated all plugins - had the same issue - also in different browsers

just activated essential grid & slider revolution again - rest is still deactivated.

Is there no way that I can add text/content outside of your visual builder?

Best

Phil · February 2023

I tried to add your text to a WP Editor, and it showed JSON error.

Please, check the following article, and follow the tips from there.

https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/

If none of them will help, please, contact your hosting provider, and ask to allow all the rules that ModSecurity blocks incorrectly.

Thanks

Attraktion · February 2023

Thanks for the help -

Content not updating

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