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Content not updating

AttraktionAttraktion
in BeBuilder

Dear MuffinGroup Support Team

I have trouble with bebuilder - as it is sometimes not updating the content and seem to have stop working

this is the case with the "collum text" and "list" elements

I read through your support forum and updated the server to the recommendations with similar problems -still it is not working properly.


Best

bebuilder-1.png
bebuilder-2.png


Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AttraktionAttraktion

    Hi


    I did deactive all plugins - cleared cash - problem is still there


    there is no child theme in use.


    Best

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users], and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Does it happen on all pages or particular ones?

    Are there any extra steps to encounter this problem?

    I copied content from your home page to a new page, the "BeSupport test page", and could not replicate that.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AttraktionAttraktion

    Well I worte that all in the information I sent via mail. I dont wanna disclose here openly our page link.

    Best

  • PhilPhil

    Sorry, I overlooked that part in your message.

    However, I checked the page you sent and could not replicate this problem there either.

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, switch to another browser and recheck that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AttraktionAttraktion

    Hi

    I will send you a mail now and ask you to try putting the text in - I saw that small texts work there - but larger text do not work


    I deactivated all plugins - had the same issue - also in different browsers


    just activated essential grid & slider revolution again - rest is still deactivated.


    Is there no way that I can add text/content outside of your visual builder?


    Best

  • PhilPhil

    I tried to add your text to a WP Editor, and it showed JSON error.

    image.png

    Please, check the following article, and follow the tips from there.

    [Links visible only for registered users]

    If none of them will help, please, contact your hosting provider, and ask to allow all the rules that ModSecurity blocks incorrectly.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • AttraktionAttraktion

    Thanks for the help -

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