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Critical Error

NicJamCoNicJamCo
in Theme support

No matter what I seem to try; uninstalling plugins, increasing memory limits... I keep receiving the following message every time I make a fresh install of the theme:

'There has been a critical error on this website. Please check your site admin email inbox for instructions.'

Comments

  • NicJamCoNicJamCo

    Okay since the above I have tried the below and each time activating Woocommerce creates one of two critical errors, the same as above ('There has been a critical error on this website. Please check your site admin email inbox for instructions) and an error occurs while processing, please check XHR in the JS console for more information...??

    • Cleared the hosting files, installed WordPress from a fresh install and re-installed the theme 3 times.
    • Installed the theme via WordPress Theme installer
    • Installed the theme via FTP
    • Increased the maximum PHP Memory limits
    • Change/tried out PHP versions 7.4 upwards
    • Spent several hours with hosting provider to determine if the issue is the hosting, WordPress installation or theme. Turns out to be an issue with the theme!
  • PhilPhil

    Hi,

    Does it also happen with another theme like Twenty Twenty?

    If you did not check this, please, activate another theme, and see if the problem persists.


    Thanks

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  • NicJamCoNicJamCo

    Hello, it works perfectly with any other theme including Twenty Twenty.

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

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  • PhilPhil

    Your server is out of memory.

    image.png

    In this case, you should contact your hosting provider to resolve that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NicJamCoNicJamCo

    The memory limit is 512M: http://www.webdevsite.online/phpinfo.php

  • PhilPhil

    On the error message, you can see that you have an access to only 128M.

    Did you contact your hosting provider regarding that? If not, please, do that.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NicJamCoNicJamCo

    Yes of course, if you login to the website it's the first thing that appears on the page. Thank you.

  • NicJamCoNicJamCo

    Hi Phil,

    I have since resolved the issue by simply reinstalling the themes components.

    Thank you for your help!

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