Support Center Visit Demo License manager Buy @ envato

Lottie Trigger not Working

hugocampanahugocampana
in BeBuilder
Screenshot 2023-05-12 at 15.41.09.png

Hi, in Bebuilder, I insert a Lottie Element, and I set the trigger to Scroll or Viewport, but it doesn't work in either case. The animation never starts. It works fine in OnOver and OnClick cases. I get an error in the console, only when I add a Lottie element.

I need help!


Thanks!

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    If this will not help, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users], and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Sorry, but you sent incomplete data. You did not attach FTP access.

    Moreover, when I tried to create a new page for testing JSON error appeared.

    Please, check the following article, and follow the tips from there regarding this.

    [Links visible only for registered users]

    If none of them will help, please, contact your hosting provider, and ask to allow all the rules that ModSecurity blocks incorrectly.

    When you handle the problem with JSON error, please send another message with complete data.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • chrismcb6chrismcb6

    +1 for this issue.

    Lottie element placed and animation working on click or hover, but not on scroll or viewport - with JS error as described in the screenshot complaining of "Waypoint" not defined.

    Please try recreating on your own development platform with the first free Lottie file available from [Links visible only for registered users] (Confetti)

  • PhilPhil

    Hey @chrismcb6,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users], and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • chrismcb6chrismcb6

    Sorry, this is not available.

    Can you please try replicating your local development?

  • PhilPhil

    We found the culprit.

    It will be fixed in the upcoming update.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • chrismcb6chrismcb6

    Great, thanks - much appreciated.

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.