Impossible to modify any pages with BeBuilder 27.0.7

simoneferriani · June 2023

HI,

I installed Betheme with WordPress 6.2.2 , activated and installed a template without any problems.

Unfortunately using BeBuilder I can't make any changes to the pages, when I click on the Update button the loading symbol appears and runs endlessly.

I checked in Betheme -> System Status -> Server environment and everything looks fine.

I've tried disabling all plugins and the cache without success.

So I deleted all the files, completely cleaned the DB, reloaded Wordpress from scratch and repeated all the procedures with the Betheme theme.

Unfortunately same problem.

I really don't know how to fix, please help me.

simoneferriani · June 2023

Update:

I uninstalled the Betheme and reinstalled.

The current version is 26.8.4 and so it works fine.

If I upgrade to version 27.0.7 the problem occurs again.

At this point it's evident that it's a problem of the version 27.0.7

Do you have any plans to fix this?

sebtm1985 · June 2023

Hi,

I got somehow similar issues with the combination of Betheme 27.0.7 & Wordpress 6.2.2.

My Betheme Builder is completely destroyed (please s. attached pics).

I would appreciate an urgent fix for that.

Thanks Sebastian

Phil · June 2023

Hey,

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you are sending is complete and correct.

Thanks

sebtm1985 · June 2023

Phil Jun 5, 2023

Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks

Hi Phil,

Email is sent out. Looking forward to the solution.

Thanks & BR

Sebastian

Phil · June 2023

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Ensure you send all the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials
FTP credentials

Thanks

sebtm1985 · June 2023

Phil Jun 6, 2023

Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure you send all the required information mentioned in the previous message.
link to this forum discussion
link to your website
login credentials
FTP credentials
Thanks

Hi Phil,

I have sent it again:

sebtm1985 · June 2023

Hi Phil,

looks like I solved the issue spontaneously... seems like there was an error within the woocommerce / betheme combination after the update of the betheme to 27.0.7. (woocommerce is on version 7.7.0).

I manually deactivated woocommerce via the wordpress plugin page. After simply reactivating it, the website worked again. That was a strange website behavoir, without any adjustments from my side. Maybe someone else can use this fix / workaround.

The mentioned problem form simoneferriani is probably a different one, since he tried to deactivate all plugins. Perhaps the reactivation will help.

BR

Sebastian

Phil · June 2023

Good to see that you manage to solve that.

If this happens again, do not hesitate to contact us.

Best regards

Impossible to modify any pages with BeBuilder 27.0.7

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