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Settings are not being updated

mydesignfirmmydesignfirm
edited June 2023 in BeBuilder

We are trying to make updates to our site but they are not showing the changes after we save. We tried updating file permissions., cleared the cache of the server side and also with php version. For example, if we change the font family, the fonts remains same as it is.

This is also the case when we make updates to the content on the site.

FYI, I have disabled all of the plugins except Slider Revolution.

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Comments

  • PhilPhil

    Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.


    Thanks

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  • mydesignfirmmydesignfirm

    wrapmasters.com

  • PhilPhil

    Did you handle this in the meantime?

    I can see that your website displays the correct font.

    image.png

    Best regards

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  • mydesignfirmmydesignfirm

    I have not touched the site since I sent the initial message. I don't use Poppins on any page of the site. Most fonts excluding Title and headers are set to use Roboto.

    image.png
    image.png


  • PhilPhil

    Please clear your browser cache. I have checked your website on various browsers, and they do not display the Poppins, but Roboto.

    obraz.png
    obraz.png

    Thanks

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  • mydesignfirmmydesignfirm

    I cleared the cache and reinstalled my browser. Problem still not resolved. I used another browser and it shows the update as you noted. However, the problem goes beyond the font update.

    The secondary problem is when I make an update in BeBuilder. If I change text in the Element Settings column, the change does not appear on the Live builder. I applied BOLD in the editor (NOTE: test is bold and underlined on the left) but it does not update on the page, even after I use the Update button. Attached is an example:

    image.png


  • PhilPhil

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

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  • mydesignfirmmydesignfirm

    Sent

  • PhilPhil

    You have caching tool installed directly to your WP.

    obraz.png

    I have disabled it. Check it now.

    Also, the text editor works correctly for me.

    obraz.png

    Best regards

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  • mydesignfirmmydesignfirm

    Thank you.

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