Content keeps disappearing
As I am working on a website, the content keeps disappearing. I save it and it is there and then when I refresh the page it is gone, when I look in the back end again it is not there. Any suggestions?
As I am working on a website, the content keeps disappearing. I save it and it is there and then when I refresh the page it is gone, when I look in the back end again it is not there. Any suggestions?
Comments
Hi,
Do you have the newest version of Betheme installed? If not, please update it.
Also, please turn off all plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
I switched to parent, I deactivated all the plugins, and trialed them 1 at a time and the one I thought was a problem, left deactivated and the things still disappear.
Please tell me which page you are editing and what content you are trying to add, send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
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Therefore, please ensure that the data you are sending is complete and correct.
Thanks
Hi Phil
I have just sent an email, when you get into the site, if you find the issue, can you let me know what it is and how to fix it, I have 3 other sites that use Betheme and I don't want it happening there.
Thanks
Sharon
Hi Phil
The email I sent was from another email address, it is for Onwinges Productions
Regards
Sharon
You sent not enough data through the email but our support team have explained everything in e-mail.
Thanks I did see that, my apologies
Hi
I have sent everything I thought you needed but haven't heard anything back. I sent a link to the backend, username and password and created a phpinfo.php file. What else do you need from me?
Hi,
I do not manage the mailbox, and another person is in charge. Please check all catalogs on your email to see if you get our response (check the spam catalog too).
If you did not send a link to this forum discussion, the person who manages the mailbox would not know what these credentials are for. Please send a message with all the required information:
Thanks
I have checked your website, and the update works correctly for me.
However, I can see that you use the Wordfance plugin, which might be the root cause. See the following link:
https://wordpress.org/support/topic/admin-ajax-php-file-blocked/#post-13508663
When this problem appears for you, enable learning mode in Wordfance as described in that topic, and check if the problem persists.
Moreover, you can disable the LiteSpeed Cache plugin because it might cause this as well.
Best regards
Hi Phil
It is still happening, I am going to explore some other options, but can you tell me what OS you have and what browser you used?
Thanks
Sharon
I was testing your website with Firefox on Windows 11.
Best regards
The lightspeed cache, was a plugin I downloaded to clear the cache, so that wasn't the issue. and the wordfence can't be the issue, because it is happening on another site with Betheme installed and that doesn't have either of these plugins. I am currently backing up the sites, then go through the configs etc to see if I can find something. At the moment the 4 sites that I use Betheme on have different PHP limits and PHP input max vars, everyone is different. So as this is part of the Betheme system status, I want to get them all right before moving on to something else. I am currently backing up all the sites, so I don't lose anything.
Regards
Sharon
You can contact your hosting provider and ask if you do not have any caching tool enabled on your server.
Also, if you find anything, please let me know.
Best regards
hello, I experience the same problem on - still no solution for this?
No there is no solution forthcoming yet
@Perthdesigns
Did you contact your hosting provider? If yes, what did they tell you?
@OutlineMarketing
Did you try the steps from this discussion?
Best regards
Yes I have tried everything, I am just now working through some PHP issues, to see if that is the solution.
yes, I've contacted hosting, yes, I took all the steps from the conversation... still nothing.
@Perthdesigns tell your host to deactivate mod_security rules.
@OutlineMarketing,
Did our builder start to work correctly for you when your hosting provider deactivated mod_security?
Best regards
yes, on this project it worked therefore I can edit and save my work. I will try on other websites also and get back here.
@Perthdesigns, mod_security is on apache servers, not on nginx - just in case your server is not using apache
Thanks I'll give that a go
We will not recommend to disable Mod-Security on your account. Mod_security module helps to protect your website from various attacks. If mod-security is disabled on your account, your website will be at risk from vulnerabilities. Once mod_security is turned off for an account, we will not take any responsibility of hacking the domain, database hacking, data manipulation and other activities which mod_security can prevent.
You should be able to add a whitelist to mod_secuirty.
See the following article:
https://kb.mainwp.com/docs/whitelist-your-mainwp-dashboard-for-modsecurity/
or this one:
https://hameedullah.com/whitelisting-wordpress-admin-wp-admin-in-mod_security-to-avoid-404-on-post-save-or-post-preview.html
Best regards