Support Center Visit Demo License manager Buy @ envato

Pre-Build Web Site Does Not Load

alpcanaydineralpcanaydiner
edited June 2023 in General info & installation
Error1.png

Hello, I just set up my site, performed the activation process and made the server settings. In the Server Status field, everything looks like it should.

However, when I select a theme and start the installation process, it remains in the Content area and the necessary files are not loaded. How can I solve it?

Error2.png


Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Please also tell which pre-built website you try to install.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • alpcanaydineralpcanaydiner

    Thank you for your interest.

    My problem is solved. My problem was solved when I traded with the Mozilla browser in an irrelevant way.

    I had tried it with Chrome, Vivaldi, Edge browsers before. Maybe it's systemic, but when I tried it with Mozilla, it was no problem.

  • PhilPhil

    Good to see that you handled it.

    I checked that with Chrome, and the import of this pre-built website went correctly.

    Maybe some of your browser extensions interfered with that.

    If this happens again, please let me know.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • cvaldiviacvaldivia

    i have the same issue

    i'm gonna send email with the data requested

  • PhilPhil

    Hi @cvaldivia,

    I tried to log into your FTP, but it is not working.

    image.png

    Are you sure that the credentials you provided are correct?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • cvaldiviacvaldivia

    it was on maintenance, a reboot, i was now trying to install from zero, should be available now, but it was unsuccessful, issue keep happening, had try everything i can think of, ftp credentials should be the same, i can send them again in case it was some error in the credentials, i have new credentials of WP, were do i send you all of this again ?

  • cvaldiviacvaldivia

    problem solved

    we could fix this issue by increasing timeout limit in server

    Regards!

  • PhilPhil

    Great to see that you handled it.

    If there is anything else I can help you with, please let me know.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.