Hi, I'm having some problems with my site.

1 emails are no longer sent from the site, especially those with order confirmations and receipts

2 the product photo gallery has bugs and goes above the content of the description.

3, it often happens that by adding a product to the cart, it is not displayed.

4, the header from mobile doesn't work, the keys don't work and even clicking nothing happens, the menus don't open

Please, can you help me?



  • Hi,

    1) Are you sure that you have all setting correct? Did you check if the same thing happens with another theme?

    2, 3, 4) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

    It is always a good idea to also attach a screenshot showing your issue.


  • yes, I have this theme since 2 years and never had this problem!

    Tryed to back up but nothing change.

    Also have the same theme on my cooperator site and they dont have all this mess.

    site is:

  • 1) Did you try checking if the same thing happens with another theme? If not, please do that, it will help to troubleshoot and find out what might be causing this.

    2) I can see that you do not have the newest version of Betheme installed. Please update it, and check if the problem persists. If this will not help, please temporarily use the following CSS code:

    .single-product .mfn-flex-control-thumbs-wrapper{
     overflow: auto;

    But to check this properly we will need an access to your WordPress dashboard and FTP. You can send it privately thru the contact form, which is on the right side at and we will check what might be the reason.


    Please attach a link to this forum discussion.

    3, 4) Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.


  • Do you have a service to fix it?

    I can pay, no problem

  • I am here to help you with problems related to Betheme, and you do not have to pay anything extra.

    Did you try the tips I mentioned before?

    Did you send the dashboard access through the contact form?

    Best regards

  • Hi, I tryed everything, also to back up

    Solved only the photo problem.

    Header from mobile still not clickable and email not sent.

    I have another one site with the same theme and no problem, used the same setting..

  • I've sent the db access

  • Sorry, but we didn't get any message from you yet.

    Please check your mailbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you send all of the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • FTP credentials


  • Hi, where do I have to send?

  • Please send it through the contact form I provided in the following message:

    Best regards

  • You send a message with a link to this forum discussion only.

    Please read this message carefully:

    And send a message with all the required data.


  • I sent everything again

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