Custom icons
Hello,
I am having issues installing custom icons from icomoon. The file is uploaded correctly and everything seems fine, icons are showing on the dashboard BeTheme>Icons. The pack is also available in the builder, but all the icons are blank on the website and inside BeTheme Builder.
I have tried with different packs, as well as the standard Icomoon free pack without changing any details, it shows up the same as this.
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hello, I have the same problem. Tried your solution, didn't helped.
I can give you WP access so you can check.
Hey @grzywamg,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks
OK, it Was sent Yesterday, let me know if you found solution. Thank you!
It seems that your icon package was wrongly generated. I created a new package from icomoon, uploaded it, and it works correctly.
See the following link:
https://icomoon.io/#docs/importing
Ensure that you generate your icons package properly.
Best regards
if maybe you say what the user did wrong, people can solve the problem themselves, right?
I have the same problem
It's impossible to say what other user did wrong as people generate packages on their side themselves. I strongly encourage you to check the following link https://muffingroup.com/betheme/features/custom-icons/ where we explained in details, how to generate custom icons properly.