The Builder is stuck on loading page content

Comments

• Phil

  March 20

  Hey,

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  March 21

  Sorry, but the FTP access you sent is not working.

  Are you sure that it is correct?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  March 22

  Sorry, but the second credentials you sent are not working either.

  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  March 26

  Do you not have regional or other limitations set on your server?

  Another attempt failed.

  

  Also, I can see the login credentials do not differ from the previous one. We can try with a different one.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• donngorr

  March 27

  No, there aren't any regional limitations set. I have sent new credentials you can try ouut
• Phil

  March 27

  We have corrected it on your website.

  Please check it out.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• donngorr

  March 27

  Thank you. Could you at least try and explain what was causing the issue and how I can rectify it on my end in the event it occurs again, or when I use the theme on another website?
• Phil

  March 27

  There was a bug in the theme files.

  We have corrected it, so it will not occur again.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• donngorr

  April 15

  The issue has re-occured. It is still stuck on the loading page content
• Albert

  April 16

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• donngorr

  April 17

  I have sent the credentials