Theme goes unresponsive most times
Hello,
I'm using BeTheme on Hostinger. Sometimes It takes almost 60 seconds before it can load "wp-content/themes/betheme/muffin-options/js/options.js" so I can get access to admin page. Same goes on live pages also. Theme main JS kills the entire initial load times. Sometimes it gets hit from CDN and skips it. However, this time another theme element gets stuck. Like main CSS, or a vendor JS.
Things to note before responding
- I've disabled all the plugins.
- Tested on fresh install without prebuilt themes.
- Caches are clear
- Tried on different browsers and devices.
- I got sync 1000mbps internet connection.
- Already contacted hostinger about this and servers are checked and OK.
- I'm running different theme on the same server with no problems.
- Fresh install without betheme works just fine.
- removing betheme and switching the default 24 theme works just fine.
For privacy reasons I'm not including the website link here. I've created a support request on Envato with forum link attached.
Comments
Hi,
I received your private message, but we must investigate this deeper.
Please send us the WordPress dashboard and FTP access privately through the contact form, and we will check what the reason might be.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hi,
As I've said. I already did.
Yes, but you only sent me access as a regular user, not an admin, and I do not have access to the WP dashboard.
Also, in my previous message, I asked for FTP access.
Best regards
I'm sorry for my mistake. I granted Super Admin privileges to the account you may try again. Also sent the FTP information via envato contact form
We have checked that and we were not able to replicate your issue.
Your website loads very fast for us every time we checked:
If this happens only from time to time, then it is not related to the theme, but to the server or internet connection.
Best regards
Could you please check page speed insights for better results? especially on mobile.
https://pagespeed.web.dev/
20 seconds LCP, 4 seconds blocking time. Don't mind the GPDR notice, but check the overall load.
Please check the following link. There, you will find instructions about how to improve the loading time for your website.
https://support.muffingroup.com/how-to/how-to-speed-up-my-site/
Following the tips mentioned in this guide should make your website faster.
Thanks