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Problem with product attribute filters

papaveropapavero
in WooCommerce

Hi, I have a problem with filtering products by attributes.

In my shop I have the product attribute ‘brand’.

At the first brand filtering the filter works correctly.

Then, when I click on ‘reset filter’, all the attributes (brand list) disappear and I can no longer filter.

After a timeout the brand list reappears.

I attach the video with the problem.

Thanks!


Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I checked your website and could not replicate this issue.

    I uploaded a video to your media library showing the steps I proceeded:

    image.png

    Can you check if I did all the steps properly?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • papaveropapavero

    I saw the video and the actions to filter are right.

    This is really strange. I tried with different browsers and these are the results

    Desktop:

    • Firefox --> works perfectly
    • Chrome --> has the issue with the 2nd filtering, after some time filters work for 1 time
    • Safari --> same as chrome

    Mobile:

    • android + chrome mobile --> works at the beginning but after 4-5 filtering and navigating in the product categories the problem appers
    • android + firefox mobile --> works perfectly

    it seems that the problem is only visible with certain browsers

    Thanks Ivan

  • PhilPhil

    I was able to reproduce it on Chrome.

    We are checking at what might be the root cause.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    The following widget is the root cause:

    image.png

    When it is not present, the problem is gone.

    I tested it with the Storefront theme, and it works in the same way there.

    You should report this issue to WooCommerce support. For now, I can only suggest removing this widget.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • papaveropapavero

    Thanks Phil, I'll remove temporarily this widget and will ask to woocommerce support.

    Could you roll-back the changes you applied?

    Now I see the sidebar corrupted.

    Thanks!

    Screenshot 2024-09-16 alle 14.46.15.png


  • PhilPhil

    I did not perform any changes in the sidebar that could cause that.

    Also, it displays like this for me:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • papaveropapavero
    edited September 2024

    I see, now it's ok!

    I confirm that without the ‘Active filters’ widget everything works fine!

    Thanks

  • papaveropapavero
    edited September 2024


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