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Issue with Updates Not Displaying Correctly

souhilasouhila
edited November 2024 in Theme support

Hello,

I’m facing an issue where updates are not displaying correctly after making some changes to the website. Despite refreshing the cache, the changes are still not visible.

I’ve tested this on several browsers, but the problem persists.

The website URL is: atakor.studio.

The changes were made to the sidebar menu (visible on both mobile and laptop devices).

Thank you for your assistance.

Best regards

Comments

  • PhilPhil

    Hi,

    Are you sure that you purged/disabled all cache?

    Except for the plugin in WordPress, you might have a cache tool on the server or a cache service like Coludflare.


    Best regards

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  • souhilasouhila
    https://forum.muffingroup.com/betheme/discussion/comment/262359#Comment_262359

    Hello Phil,

    I refreshed the updates on the server, but they are still not visible. Even after setting a custom sidebar menu, I keep seeing the classic one.

    Similarly, I configured a custom responsive header for laptops, where the items I made visible on laptops and hidden on desktops are now invisible on laptops after the update. Upon checking the responsive settings, I found that they are disabled, and this issue has recurred multiple times

    Screen Shot 2024-11-24 at 10.40.13.png

    Compare this header with following

    Screen Shot 2024-11-24 at 10.40.03.png

    The supposed to be header

    Screen Shot 2024-11-24 at 10.42.55.png
    Screen Shot 2024-11-24 at 10.43.04.png


    The responsiveness setting alternates between being enabled and disabled.

    Best regards

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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