Support Center Visit Demo License manager Buy @ envato

Need Help!!! with Single Product Template Issues

manm6709manm6709
edited December 16 in Theme Options

I’ve been running into a few issues while working on product templates, and I was hoping you could help me out. Here’s what I’m dealing with:

  1. I can’t seem to add a new template for a single product (screenshot number "1" attached). Any idea how to fix this?
  2. I’m unable to manage the "Custom Product Template" (screenshot number "2"attached). Is there something I’m missing?
  3. I also can’t find the "Custom Product Template" (screenshot number "3"attached). Could you guide me on where to locate it?
  4. Lastly, some templates aren’t showing up at all. (screenshot number "4-1,4-2"attached). Do you know why that might be happening?

Let me know what you think or if you need more details from my side to troubleshoot. Appreciate your help!

Thanks a lot,

Vinit

1.jpg
2.jpg
3.jpg
4-1.jpg
4-2.jpg


Comments

  • PhilPhil

    Hi,

    1) Go to Settings -> Permalinks, and check if your permalinks are not set to Plain. If it is selected, change to any other:

    image.png

    If this will not help, see this article:

    image.png

    2) In theme options, you do not manage custom templates, but default layouts (if you do not have template created).

    3, 4) I can see that you have some languages plugin active. Please disable it, and check if the templates appear. If it appears, open template edition in a new tab, activate languages plugin again, save opened template, and check if it appears on the list.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    hello Phil


    1.we have check an permalink it not set to plain

    2.we have save change a permalink again but it still same error

    1734571167214.jpg
    1734571218832.jpg


  • PhilPhil

    Sorry, I did not send the link for the article:

    https://support.muffingroup.com/faq/error-404-in-templates/

    Anyway, if the permalink save did not work, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello phil

    I have already sent the WordPress dashboard and FTP access details through the contact form.Let me know if you need anything else

  • PhilPhil

    The user you sent access to does not have admin rights, and I could not check anything.

    Please correct that and change the privileges to admin.

    Also, FTP access does not work:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hi Phil

    1. I’m sorry to inform you that an error page is appearing on the subdomain URL: demo.eisgroup.in.th.
    2. The privilege has been updated to admin.
    3. The FTP access credentials (user, password, and port) have already been sent through the contact form.

    Please let me know if there’s anything else you need from my side.

Sign In or Register to comment.