Issue with Product Quantity Selection on Website

Comments

• businessvip

  March 22

  Following up on our previous message, we've identified that the issue described regarding the '+' or '-' buttons in the product quantity field not updating occurs specifically for products with more than one unit in stock.

  For products with only one unit available, we noticed the quantity selection appears unnecessarily. Ideally, it should default to 1 unit without requiring manual selection by the customer.

  Could you please review and assist us further with this clarification?

  
  

  Here is the link to a product with 2 units in stock for your reference:

  This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.

  Auto da Ribeirinha – A.B. Mendes Cadaxa (1996) – Vintage LX – Antiguidades, Livros e Vinis

  https://www.vintagelx.com/loja/livros/portugues/auto-da-ribeirinha-a-b-mendes-cadaxa-1996/

  Just another WordPress site

  
  

  Thank you for your continued support.
• Phil

  March 24

  Hello,

  1, 2) Please turn off all of the plugins, refresh your cache, and check if the problem persists.

  Moreover, if you use a child theme, switch to parent and recheck it.

  3) Try the following CSS code:

  .single-product .mfn-product-add-to-cart .stock{
   text-align: center;
  }

  Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• businessvip

  March 24

  Hello,

  Thank you for your prompt response.

  As suggested, we have disabled all plugins (except WooCommerce), switched to the parent Betheme, and cleared our cache. Unfortunately, the issue persists:

  • For products with only 1 unit in stock, the quantity selection button is unnecessarily displayed, and it remains non-functional. Additionally, if we click the "Add to Cart" button, the product is successfully added to the cart, but no quantity value is shown when pressing the '+' or '-' buttons for products with only 1 unit in stock.

  We kindly ask you to assist us further in resolving this issue.

  Thank you again for your support.
• businessvip

  March 24

  After further investigation, we've identified that Betheme's custom JavaScript appears to override the default WooCommerce quantity functionality. It seems there's a missing conditional check to properly handle products with exactly 1 unit in stock, which should ideally disable or hide the quantity selector buttons.

  Could you please review this specific aspect and help us apply a suitable fix?
• Phil

  March 24

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. It would also help if you tell what JS you talk about.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• businessvip

  March 24

  Hello,

  As requested, I'm providing the WordPress dashboard and FTP access details privately via the contact form on ThemeForest.

  Regarding your question about the JavaScript involved, we think it might be related to Betheme’s custom JavaScript (mfn-woocommerce.js or similar) possibly overriding WooCommerce's default quantity selection functionality, but we are not certain.

  I've just sent the access details through the provided link.

  Thank you for your support.
• Phil

  March 25

  We received your private message and are checking what the reason could be.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  March 25

  We have corrected it on your website.

  Please check it out.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• businessvip

  March 26

  Hello,

  Thank you for your prompt action and assistance.

  We noticed there was a theme update available, and after performing this update, the previously resolved issue has reappeared.

  Could you please share the specific code adjustments you previously applied and indicate precisely where this code should be placed? This way, we can reapply the solution independently and avoid future conflicts.

  Thank you once again for your valuable support.