Version 28.0 Update broke my page designs in BeBuilder

gregeaf · March 26

Hi there - we recently update to version 28, and updated the database as was instructed.

However, when I go to edit any of my pages, in the BeBuilder all of my style options are removed - fonts/font sizes, background images, background colors, margins and padding. The live pages looks fine, but if I go to edit it in BeBuilder, the styles are removed and if I publish, the live page has its styles removed as well.

I'm not sure what happened, but the update seems to have impacted it and now i cannot edit any of my pages without the design being ruined and having to build each page's design from scratch.

For example, here is what the live page looks like:

Screenshot 2025-03-26 at 11.58.22 AM.png

But then in the BeBuilder, this is what it becomes:

Screenshot 2025-03-26 at 11.58.07 AM.png

Background colors, fonts (the numbers), margins and padding are all removed.

Phil · March 27

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

gregeaf · March 27

https://forum.muffingroup.com/betheme/discussion/comment/267194#Comment_267194

Can you please provide me with your email address so I create you an account on our WP site? Thanks.

Phil · March 28

You can use any dummy email address like "[email protected]".

Thanks

gregeaf · March 28

https://forum.muffingroup.com/betheme/discussion/comment/267254#Comment_267254

Just sent you an email with credentials. Thanks!

Phil · March 28

You did not attach FTP access in a private message.

Moreover, I noticed that you have two server misconfigurations:

Please contact your hosting provider to correct that.

After that, send another message with all required information (WP dashboard and FTP access).

Thanks

gregeaf · March 31

https://forum.muffingroup.com/betheme/discussion/comment/267284#Comment_267284

Sorry for the delay. My team made the above server configurations, but problem is still there. I just sent you FTP login as well.

Phil · April 1

We have corrected it on your website.

Please check it out now.

Thanks

gregeaf · April 1

https://forum.muffingroup.com/betheme/discussion/comment/267430#Comment_267430

Thank you so much! Can I ask what the issue was in hopes to avoid in the future?

Phil · April 2

The database update was required after update 28.0. Your website has many pages, and your server is not strong enough to handle such an update, so the process broke down after a while.

We made an adjustment in a theme so that when the database update breaks, it will start again from the moment when it stopped.

Best regards

Version 28.0 Update broke my page designs in BeBuilder

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