Error template product

Comments

• Phil

  June 5

  Hi,

  Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

  Thanks

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• pescecomunica

  June 5

  Hi!

  This is the website: www.mielecamomilla.com

  :)
• Phil

  June 5

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

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• pescecomunica

  June 5

  Hi,

  I've just sent you what you asked me. Thanks :)
• Phil

  June 5

  It seems that it occurred when the product was deleted.

  We have made a correction for that, and it should not happen anymore.

  Please check it out.

  
  

  Best regards

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• pescecomunica

  June 5

  Hello,

  thanks for your help.

  What do you mean about "deleted product"? I don't understand. Thank you very much :)))
• Phil

  June 6

  I created a new product for a test, and after deleting it, the template was unassigned.

  
  

  Best regards

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• pescecomunica

  June 6

  Hello,

  unfortunely I don't understand the problem: why have I to create and delate a product? Furthermore, this error with the template product happened with product that we have created and not delated.

  This is our process:

  we created a product template and activated for every product in the shop;

  we created the first product sheet;

  we continued to create new product sheets by duplicating the first one.

  The question is: why is it happened that, suddenly, we have seen this error?

  Thank you very much!
• Phil

  June 6

  I believe that you misunderstood me. You do not have to delete the product. I noticed that the problem occurred when I deleted the product I had created for testing purposes.

  I made corrections to your theme files, and everything should be fine now, regardless of whether you add, remove, or do anything else with your products.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• pescecomunica

  June 6

  Hi Phil, thanks for fixing it.

  Based on what you wrote, there were obviously problems with the theme? Or did I misunderstand?

  Thanks and good work ⁠:)
• Phil

  June 6

  Indeed, there was a bug in the theme files, but we have corrected it.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• pescecomunica

  June 6

  Ok, thank you very much for your support :)

  
  

  Best regards