API server connection failed - Cannot register theme license
Hello,
I recently updated Betheme to version 28.3.1 but the API
server connection shows as failed and I cannot register
my license.
My hosting provider already disabled ModSecurity and
whitelisted outbound connections, but the issue persists.
Details:
- WordPress: 6.9.4
- Betheme: 28.3.1
- PHP: 7.4.33
- Hosting: Shared hosting (Jupiter/cPanel)
Could you please provide the exact IP addresses or URLs
that need to be whitelisted on the server firewall to
allow the API connection?
Thank you.
Comments
Hi,
Do you have any error messages?
If yes, where does it show, and what does it say exactly?
It would help if you attached a screenshot showing that.
Thanks