Newly purchased licence key not working

Comments

• Phil

  April 25

  Hi,

  Did you register your license key through Betheme -> Dashboard?

  If yes, please try to deregister and register it again, then check if the problem persists.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• lestergonzalez1

  April 25

  Okay, I was able to activate the theme, thanks for your support
• trustjak

  June 5

  Hello, I have a similar problem. After buying the license, I immediately used it on my site. However, I used old BeTheme files that I already had.

  At first, there were no errors when downloading pre-built websites, but yesterday a problem occurred when I tried to download WooCommerce from the plugins menu under BeTheme. I tried to update my theme files first, but it ended up causing an error.

  

  
  

  This is the error I got when I'm trying to download WooCommerce under BeTheme plugins

  

  
  
• Phil

  June 5

  Hi @trustjak,

  Have you tried re-registering your license key through Betheme -> Dashboard?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• trustjak

  June 6

  Hi @Phil

  I already tried that, but the problem persist
• Phil

  10:00AM

  Hey @trustjak,

  Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next