After new update Site has lost its menu on pages - and format in Betheme is all off template
Hi
After updating to the new update for Betheme, my site, strommergroup.com, has lost its menu on some pages, the mobile version is not responding and my contact and complaints pages have lost the menu completely. Please can someone help?
Thank you!
Zadil
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to the parent, and recheck it.
If this does not help, please keep the minifying plugin disabled, as I need to check your website without it.
Thanks
PS. Please note that we will not be able to answer you during the weekend, but we will be back to you on Monday
I have tried deactivating all plugins one at a time and this has not made any difference to restoring the top right menu I had - which included page links and link to the blog posts.
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be.
Notice!
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Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hi
The login and details were sent via contact form.
Thanks
I received your private message, but you did not include FTP credentials.
Please send another message with complete information.
Thanks
Sent info via contact page as before