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Issue importing templates – “Link expired” error

antonio397antonio397
in Theme support

Hello Muffin Group team,

I purchased two templates and I’m trying to import them into my WordPress website using BeTheme. However, every time I attempt to install or import the template, I receive an error message saying that the link has expired, it happened to 2.

I have already checked my support validity (which is active) and I’m logged into my account correctly.

Could you please help me understand:

  • Why this error is happening
  • How I can properly install the templates

If needed, I can provide screenshots or additional details.

Thank you in advance for your support.

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