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Product Filter Not Working When Category is Applied

voratimavoratima
edited May 2 in WooCommerce

Issue:

I'm using BeTheme for a hotel website where the main products are hotel rooms. I've recently added a second product line (lifestyle products like pillows) and created two product categories:

  1. Retreat (hotel rooms)
  2. Living (lifestyle products like pillows)

Template Configuration:

I've configured 2 Templates for the Archive product type:

  • Template 1: Design for "Retreat" product category (hotel rooms) and apply to All Archives
  • Template 2: Design for "Living" product category (pillows) and apply to just the "Living" category

Current Behavior:

When configuring shop elements for Template 1 (rooms), I've discovered that:

  • Shop Products > All Products (No Category): Filters Form works perfectly, BUT all products (including pillows) are displayed, which I don't want.
  • Shop Products > All Products > Category = Retreat: Only hotel rooms display (correct), BUT the Filters Form stops working completely.

Expected Behavior:

I need the Filters Form to work when filtering by the "Retreat" category, so customers can shop and narrow down room choices without seeing lifestyle products.

Here's the screen recording: https://drive.google.com/file/d/10D2LyCTl_0QPPKtJlfJVS9QMF0W7j1LJ/view?usp=sharing

Question:

How can I enable category filtering while maintaining the Filters Form functionality? Is this a known limitation, or is there a configuration I'm missing?

Thank you for your help.


BeTheme Version: 28.4.1.1

WordPress Version: 6.9.4

PHP Version: 8.2.27

Environment: Local app on Mac Sonoma 14.6.1

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