If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the Betheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
I deregistered the license from the old version on you license manager, deactivated all of the plugins and updated the theme more than 3 times and I'm still getting an error.
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Comments
Hi,
Did you try clicking the "Replace installed with uploaded" button?
If not, please do that. If yes, and it does not work, please tell me what happens after that.
Best regards
OMG, I can't find the "Replace installed with uploaded"button. Where is that?
Thanks
I mean the following button from your screenshot:
Best regards
Yup, I see it now. Thanks.
I reinstalled the theme a couple of times using the Replace installed with upload button. I still have the same error.
What do you suggest now?
Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the Betheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
I deregistered the license from the old version on you license manager, deactivated all of the plugins and updated the theme more than 3 times and I'm still getting an error.
What do I do now?
Thanks for you help!