Translated Single Product template (BeBuilder) is not applied on WPML secondary language
Hello,
I'm using Betheme with WooCommerce and WPML (WooCommerce Multilingual) on a bilingual site (German = default, English = secondary).
I have a BeBuilder template of type "Single product" with the condition "All Products" (named "Product Details"). On the default language (German) product pages it renders correctly.
The template is translated and published in English via WPML (it shows up under Betheme → Templates with the English flag, status "Published", type "Single product", condition "All Products", content copied from the original). However, on the English product pages the template is not applied — WooCommerce's default single-product layout is shown instead (product navigation arrows, default price styling, default add-to-cart block).
What I already tried, without success:
- Re-saving/updating the English template.
- Setting the "Templates" post type in WPML → Settings → Post Types Translation to "Translatable — use translation if available or fallback to default language" and unpublishing the English translation, to force a fallback to the German template. Betheme still does not apply any custom Single Product template on the English pages (and the default-language template is not used as a fallback either).
- Clearing cache / testing with cache-bypassed URLs.
So the translated Single Product template exists and is correctly configured, but Betheme does not apply it on the WPML secondary language. Could you please advise how to make Betheme apply the (translated) Single Product template on secondary languages, or provide the appropriate compatibility fix?
System info:
- WordPress: 7.0.2
- Betheme version: 28.3.3
- WPML: 4.9.6 + WooCommerce Multilingual & Multicurrency active
- WooCommerce: 10.6.1
- Example (DE, correct): [Links visible only for registered users]
- Example (EN, wrong layout): [Links visible only for registered users]
Thank you very much for your help!
Comments
Hi,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.
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Thanks
i have send you the infos in the form
Hello,
did you found the problem?
Br, Thomas
We have replied on your private message yesterday but so far you didn't replied. Please check your inbox and reply.
please write ones more back, because i have no mail from you yesterday.
thx
Just replied again.