Support Center Visit Demo License manager Buy @ envato

Contact Link Not Working

ambitdigitalservicesambitdigitalservices
in Menu / Mega menu
I'm not quite sure what I did, but my "contact" link isn't working properly. It redirects to a different page instead of doing the auto scroll down to the contact area. I have the menu link set up the same as the others. 

melissamcgibbon.com 

Comments

  • AlbertAlbert
    Hi,

    we have no idea what you did but some links are definitely wrong. We recommend to check them under Appearance > Menus section. Please use FULL PATHS for links.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ambitdigitalservicesambitdigitalservices
    Hi, Yes, obviously I already did that. Any other ideas?
  • AlbertAlbert
    Deactivate plugins, clear cache (if you use), remove extra scripts. Just work on a plain theme version.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ambitdigitalservicesambitdigitalservices
    None of that worked. 
  • AlbertAlbert
    So if none of them worked, all we can recommend is theme re-installation (of course old files should be removed completely and then new files from package should be uploaded via FTP only). After that, you should also remove menu items and create menu once again.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ambitdigitalservicesambitdigitalservices
    Okay, I did all that. Deleted the previous theme. Uploaded the latest version. Deleted the menu. Recreated the menu. Still not working...
  • AlbertAlbert
    If nothing works, then please send us private message with access to your dashboard and we'll check what you did wrong.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ambitdigitalservicesambitdigitalservices
    Okay. Stand by. 
  • ambitdigitalservicesambitdigitalservices
    I have sent both a private message via Gmail and one using this support system. 
  • ambitdigitalservicesambitdigitalservices
    Hi, no one has addressed this issue yet. Can you please respond today? I've been requesting help on this since October 22nd. It's now November 2nd. I have sent multiple emails and private messages on this forum in addition to these posts. I have given you access to my site. It doesn't seem like your team is communicating. 
  • AlbertAlbert
    Yes, we get your message of course but it's incomplete. We know what date is it and we know very well that we replied on your messages. However, you do not read our messages at all and that's why you are waiting so long for the answer. Your messages was:

    "Hi There,

    I registered you as a user on my site to address the contact link issue. Your username is *** and your password is: ****

    Please let me know if you get this message.

    Thanks!"

    Sorry but how can we know what for you are sending us access? No explanation, not site url. Such messages does not say anything. Your message should be sent via form which is on the right side at http://themeforest.net/user/muffingroup#contact and should contain details like:

    1. Explanation what for the access you are sending is.
    2. URL to he dashboard
    3. Username & password

    When we'll get such message, we'll be able to help you within very short time. Our recent message we sent to you has been sent on 30th October and since that time, we did not get any message from you. So please use the form we mentioned above and please include all necessary information and details into this message.

    Thanks!


    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.