Fonts and headers not displaying in Chrome & Safari

Comments

• Albert

  November 2015

  Hi,
  
  we did checked your site and looks like the problem is on server side somewhere. If you will have a look at http://pasteboard.co/23ht4QfW.png you see that there is many bugs in JS console.
  

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• discohappy

  November 2015

  Is it possible to fix something like this by going back to a previous full backup?
  
  Other than updates of the BeTheme, no changes have been made to the site so I'm not sure why the error has occured.
  
  Thanks.
  
• Albert

  November 2015

  If you want to back-up your site, you should contact with your admin because all backups should be done on their side.
  

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• discohappy

  November 2015

  Looking at the js folder of the version of Betheme before I upgraded and this problem occured, the folders looked like this:
  https://gyazo.com/98365300f52a4ba8d11973f710d4af83
  
  They now look like this (hence the 404 erors in the console):
  https://gyazo.com/c9cf9f6ac4d38aed1a37635c08fa674b
  
  And the same issue for the css folder:  It did look like this:
  https://gyazo.com/507c0f9f73098d0c72d1d934a58b5adc
  
  and now looks like this
  https://gyazo.com/2ef569b39ad2b0dd1e88cdb4bd22055e
  
  Question 1:  How can I return them to the way they were and then
  Question 2:  How do I ensure that a theme update doesn't create this issue again?
  
  Thanks, Louisa
  
  
• Albert

  November 2015

  Q1: Like we wrote above, if you want to to return them to the way they were, you must contact with your admin because only he can do this from backups.
  
  Q2: We are not your admin or developer so we don't know why you got these errors in console. There could be many different reasons why this may happen: folder permissions, plugins, corrupted files, limits on server side and other. That's why only your admin would be able to tell you what may happened.
  

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• discohappy

  November 2015 edited November 2015

  I am the admin....
  
  I have restored those folders which have fixed the js errors in Console but the fonts and headings have not been fixed - can you please advise where I could look to fix the error now?
  
  Thanks.
  
  
• Albert

  November 2015

  Sorry but we are WP developers, not admins so we do not not know where exactly you should look for a problem. Like we wrote above, you got 404 errors in console http://pasteboard.co/23ht4QfW.png and this is where from you should start. That's all we can advise.
  
  Thanks!
  

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