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Bryan

Bryan

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Bryan
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Moderator

Comments

  • Sorry but there is no option to increase the logo size in the sticky header. Please use the header style "fixed" if you want to have a large logo. Theme options>header&subheader>header.thanks
    in Logo Larger Comment by Bryan July 2018
  • Hello,there is a line, but you cannot see it, here is why:1. Please edit the section and disable the "dark" style, it makes all the fonts in the section white, and since you have a white background, it is pointless.2. Go to theme options&g…
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hi, you can disable the cart in theme options>blog,portfolio&shop>shop by leaving the cart icon field blank.http://prntscr.com/k8roh6thanks
  • @Kaka117 Hello,please explain what exactly do you want to change and where. Also include a link to your website.thanks
  • Hi,there is a target="" attribute in links and buttons. If you set it to target="_blank" it will open the link in a new page, if you leave target="" blank then it will open in the same window.thanks
  • Hey,I have contacted the dev team and it looks like the tags page cannot have a slider.thanks
  • Hi,sorry but there is no option to add any widgets or shortcodes in the whole header area.thanks
  • @Karamky Your friend has an HTML error in his code and this is probably creating this issue. It does not have to be connected with your website. We would have to see your website live to be sure.thanks
  • @alvodamoda-admin Sorry but we do not understand, did you resolve your issue?Did you update the theme? Please send more details.thansk
    in Help! Comment by Bryan July 2018
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
  • Hello,please first try to disable all of your plugins (except the builder) and clear your browser cache.thanks
  • hi,sorry but this will be not possible. This is how Wordpress manages footer widgets and we cannot change it.thanks
  • Hi, What you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. Item Policy says: Item support does not include se…
  • Hello,1. We do not see any logo on your website currently.2. The padding for the menu is regulated by the padding on the logo, so basically change it in theme options>global>logo - padding3. The lines can be only removed in theme options>me…
  • Hey,we do not see any issues here.Please try to disable all plugins and clear your browser cache.thanks
  • HI,do you mean the search option in the backend? Dashboard>products?Please attach some screenshots for better understanding.thanks
  • Hello,please disable the maintenance mode so we can see your page.thanks
  • Hi,You can only import the whole pre-built website and not the individual pages, so it will be not possible.What you will need to do is this:1. Create a subdomain for the current domain.2. Install BeTheme there and register it with the same license …
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hey,it is because there is not much space in the footer, especially when you divide those columns in half.Try this css #Footer img { max-width:80% } thanks
  • Hi,we checked the contact page and the form uses the same fonts: http://prntscr.com/k8sqp3Please try to clear your browser cache.thanks
  • Hi,it works on both pages, you have some cache issues. Please disable all cache plugins when you are working on a website, and remove browser cache.thanks
  • Hi,sorry but there is no simple code or option in the theme to apply this. You can do it, but it requires more customization than we can offer.thanks
  • We checked and it looks like you are using the WPBakery Page builder. It has most of our builder items included but we are not responsible for how they work. This is included by the plugin author and you would have to contact him regarding this matt…
    in Counter Comment by Bryan July 2018
  • This is because you have selected the one-color skin in theme options>colors>general.In that case you will not be able to change individual colors. Please select a custom skin and adjust the colors individually.thanks
  • hey,this is the subheader. It goes under the menu and creates an illusion that the header is not transparent.Just go to theme options>header&subheader>subheader and disable the subheader for all pages.cheers
  • We logged in to your wordpress account but unfortunatelly are not able to help because your BeTheme installation is not registered. Please register it first and then let us know.thanks
  • Well, we disabled all of your plugins and then went to betheme>install plugins. We updated the WPBakery Page Builder without problems, here is a screen: http://prntscr.com/k7dxjr
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