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Pablo

Pablo

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Pablo
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  • Hello,You can remove the price with simple css code, so if you don't know how to do that, please send us a link to the cart of your page. About that plugin, sorry, but we did not test this script/plugin with the theme. Our policy states that we do …
  • Cache system is holding old informations of the website, so it's normal that it loads fast, because it does not ask about new informations when page is cached. About the query monitor, we do not know how it works, we do not support that plugin.Also,…
  • Hello,You cannot download layouts from our splash page, they are not available to download ;(Thanks
  • Please be sure that you done it correctly, you have to enable the "Mega Menu" in the main menu item.As on the screenshot:https://themes.muffingroup.com/betheme/documentation/doc-images/menu-edition.png thanks
  • Hello @Andewin,If you want to remove them bulk, without removing them separately, you can try to do it through the wp-cli, we did not test it but we think, that it will work https://jamesc.id.au/2015/02/bulk-delete-woocommerce-customer-accounts/http…
  • Hello Kathy,You have to tick off the "Hide Sticky Header" option in the Theme Options > Blog, Portfolio & Shop > General See the screenshot, it should look the same:https://prnt.sc/t6rexa thanks
  • I tested it on few devices and it works fine.Please, clear the cache of your mobile device and it should look fine then.thanks
    in Mobile issues Comment by Pablo June 2020
  • Hello @sybez,Can you send me a link to the screenshot of the error message?Thanks
  • Hello,Please disable all of the plugins, clear the cache of the browser and check, if the issue still exists.thanks
  • It's some kind of plugin, it just insert the alert inside that container which have fade-in and fade-out animation applied. Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or…
  • Please edit the page you want to get rid of it, scroll down to the "Custom CSS" code and paste the code below:https://prnt.sc/t6rppz#Top_bar{display:none !important} Thanks
  • Hello,Please disable all of the plugins, clear the cache of the browser and check, if the issue still exists.Of course, leave the vanilla woocommerce (without any extensions) plugin turned on only. thanks
  • Hello,BeTheme does not delete anything, it's all stored in the database if you inserted the CSS code into Theme Options > Custom CSS & JS > CSSThanks
  • The update which was right now, was urgent fix for multisite websites of wordpress.Update which transitions will be included later, with the update which include few new features ;) Thanks
  • Hello,Please go to the Theme Options > Blog, Portfolio & Shop > Blog and set the "Related posts" value to 0It will hide them after that. thanks
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hello Eric,Sadly, we do not have any tool for that or option to do that.You would have to use some kind of jQuery script to do it. thanks
  • It's loading like that because you have a massive amount of the images there - you shouldn't do it like that. I suggest, to use some kind of custom post type, like portfolio or products, there you will be able to make a pagination and prevent loadin…
  • Hello Monika,Can you send me a link to the screenshot of the error message?thanks
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
  • Hello,I do not understand at all, the website looks fine on mobile, did you fix it?If you want to edit it on mobile, you have to change it on desktop because it inherits the options of paddings/margins thanks
  • Hello,You can display the action button (but it has to be enabled on desktop too) using the Side Slide version of the menu on mobile. Also, you can use the Muffin Header Builder to achieve that:https://forum.muffingroup.com/betheme/discussion/42065/…
    in Paulo Comment by Pablo June 2020
  • Hello,Of course, just use the Multiple Categories functionality:https://prnt.sc/t6rsmf But, it will display products which have at least, one of the categories, let's say products which have A, B or C Thanks
  • Hello @rkc-rkccltd, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link…
  • The <!--more--> option is not working for pagination, in the basic wordpress (without betheme) this option is just for selecting to which moment the excerpt field is displayed. If you want to have pagination on the posts, you have to use <!…
  • But, the theme does not change anything by itself, and the issue is related to the changing the dots to commas. It must be some kind of software which is using the hosting provider - any of the customer does not told us about this issue and we are n…
    in Error Comment by Pablo June 2020
  • Hello,But there is no icon of lamp or social media icons on footer, so it will be not visible on mobile too.thanks
  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
  • Hello,Please enable the minimal option, select the layout and your search icon will appear https://prnt.sc/t6sgi3 thanks
  • Hello,You can do it as in regular wordpress, in the Settings > Readinghttps://prnt.sc/t6sbj3 thanks
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