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Pablo

Pablo

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Pablo
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  • I still does not have the link to that page.Can you provide it?Thanks
  • 1) Sure, paste that code into the Theme Options > Custom CSS & Js > CSS.blog_wrapper h2 a{ color:red !important; font-size:24px !important; } 3) It's not possible.The height of the blog item is calculated by the length of the text.Y…
  • Hello,I'm glad that you use the Child Theme - it will prevent losing your modifications while updating the theme. But, unfortunately we do not help with the theme files customizations. If you have some other questions/problems - feel free to ask.Tha…
  • Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we…
  • Hello, we have only the import/export tool inside the Muffin Builder.So, you can copy it only from and to muffin builder. 1. You can import/export the page builder content with the import/export tool at the bottom of the builder, see screen: http:…
  • I mean, you did not provide the URL for the background image to that box.http://prntscr.com/ouk1mr You have to provide the URL for the image which you want to display inside that boxTake a look at the original source of that item:http://prntscr.com/…
    in Contact box Comment by Pablo August 2019
  • Sorry, I didn't copied the last letter on that link - I've already edited it and it will redirect you to our product succesfully. Also, we do not have any calculator plugin for our theme.All of the plugins which are fully compatible with our theme a…
  • As I said, I cannot do it - it's not possible.The inline-css code is the most important and cannot be overwritten by the CSS.The "progress bar" and "charts circle" are two independent functionalities.The first one is made with HT…
  • Unfortunately, We do not help with the theme files customizations As I said, this option will be available to do in the next update of the Muffin Header Builder - we forgot to include that option in the plugin (Header builder), but, you can disable…
  • Yes, but as Bryan said, we used the "nicescroll" plugin which was amending the behavior, but we had to remove that plugin because it was very buggy and a lot of functionalities were not working very well.Thanks
  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
  • Hello,As Can I see, you're using a lot of not supported plugins.Please disable all of them, leave the Muffin Header Builder turned on only, clear the cache of your browser and check if the issue still exists.Thanks
  • Hello,You cannot change the height value of the header in BeTheme inside the theme options.All you can do, is uploading a bigger logo for mobile in the Theme Options > Responsive > GeneralThanks
  • Hi, What you ask for, is files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. Item Policy says: Item support does not include services…
  • Hello,You should contact your hosting provider once more, it looks like the problem with your server configuration.Ask them about the logs, they should recognize the problem after looking at the error message. About the second question, you can only…
  • Yes, but that options changes the layout from boxed to full width - but it does not mean that all of the items will be scratched.It's still limited to the Grid Width, but without "Boxed" layout (background around the content) You would hav…
  • Hello,I'm not sure if I understand.Are you uploading the header image for single post here: http://prntscr.com/ouhxs5 ?And after removing that image and updating the page it's still there?Thanks
  • Hello,This "Cart" is just an menu item - remove it from there in Appearance > MenusTo display the icon of basket, please go to the Theme Options > Header & Subheader > Extrashttp://prntscr.com/ouht71 Thanks
  • Hello,You can turn it off only with the Custom CSS code.Please send a link to the single portfolio page and we'll help you with that.Thanks
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
  • We do not use any col-2 and col-3 classes - it's all coming from the WPBakery.It's all coming from WPBakery and WooCommerce and we do not provide help with customizing it.Also, we do not provide any styles in BeTheme for these classes by the default…
  • Hello,You didn't provide the URL for a background image on that boxhttp://prntscr.com/ouiqwj Apply the URL for desired image and everything will be okay.Thanks
    in Contact box Comment by Pablo August 2019
  • Hello,Please disable all of the plugins and remove whole all of the custom css codes for a while and check if the issue still exists.Thanks
  • Hello,That's because on our splash page, the Grid 4 (1/4 - 4 items) is used.On your website, you're using the Grid 2 (1/2- 2 items), the only way to use it is by settings four items in row.Thanks
  • Hello,Is your PHP version 7?\Is your BeTheme and WP up to date? Also, contact your hosting provider and ask him about some logs - let us know what he said.Thanks
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
  • Hello,1) Which image do you mean, featured image?Please explain me it exactly. 2,3) You can name the porfolio slugs as you want in the Theme Options > Blog, Portfolio & Shop > Portfolio - on the bottom of that page.http://prntscr.com/ouihd…
  • Hi Kathrin,We cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048 thanks
  • Hello,That option can be easily disabled in the theme options.Please change the option to "Disable on mobile" in the Theme Options > Repsonsive > Generalhttp://prntscr.com/ouifk0 Thanks
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