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Pablo

Pablo

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Pablo
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  • Sure, can you send me a link to that page?Thanks
  • Hello,Is your BeTheme and WP up to date?Is your PHP Version 7 or higher? Did you try to test it if it works with all of the plugins disabled (leave only the WPBakery turned on) ? Thanks
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
  • What do you see on the license key manager?It's attached only to the immobusol.fr domain? If so, please tell me, is there the same error message?Thanks
  • Hello,The same as regular links.See it here:https://stackoverflow.com/questions/16925481/opening-a-new-tab-to-read-a-pdf-file Thanks
  • Hello Robin,The problem is related to the php_max_input_vars value.To fix the problem with sections, please ask your hosting provider about increasing that value to the higher value, like 5000. After that, everything will be okay.Thanks
  • Hi, the autoplay function is disabled on most of the modern browsers these days. You can only autoplay videos without sound. This is blocked by the browser and we cannot help you with this issue. More information about the recent changes here: https…
  • Hello,Please paste that code into the Theme Options > Custom CSS & JS > CSS #Action_bar .contact_details{ width:100% !important; text-align: center !important; } Thanks
  • Hi,We didn't change anything in the comment feature which comes from basic wordpress.All about that feature here:https://wordpress.org/support/article/comments-in-wordpress/ Thanks
  • Hello,Please disable all of the plugins, clear the cache of your browser and then check if the issue still exists.Also, is your PHP Version 7 and WP up to date?Thanks
  • Hello,Please connect through the FTP to your server and get into the plugins folder of 'wp-content' folder.Remove the "js_composer" folder and then, try to install your plugin once more. Thanks
  • Is your BeTheme and WP up to date?Also, is your PHP Version 7 or higher?Thanks
    in contact Comment by Pablo July 2019
  • Hello,1) It's just a "Portfolio photo" item.Add it through the "Muffin Builder" and it will work fine. 2) Please go to the Theme Options > Menu & Action Bar > Menu and tick on the "Hide Border between items" o…
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
  • Please tell me one more thing, didn't you set any image in "Open Graph | Image" on the single page?http://prntscr.com/oldv7l It should be blank to inherit the image from theme options.Thanks
  • Hello,It's only possible with the "tabs" item.http://prntscr.com/oldugp But, as the description say:"Use this option if you want to open specified tab from link (does not work on the same page)"It's limited, but it works.Thanks
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • Hello,In this case, you should edit theme files, but unfortunately, we do not support that.There is no easy way to add that sign through the theme options. Remember to use the Child Theme before making any of the customizations.Without it, all of yo…
  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
  • I already answered the question about the Action Bar in the second topic here:https://forum.muffingroup.com/betheme/discussion/48490/there-is-no-dropdown-option-in-top-menu#latest Please send us WordPress dashboard access privately thru the contact …
  • Hello, it is normal that the action bar menu does not have a dropdown, when you were settings the menu location you could see the “depth 1” - this means that there are no dropdowns. http://prntscr.com/oldhsd It would be best you set the languages si…
  • Hello Cinzia,You can create the separate section for tablet only.Just edit the section and select for which section it should be hidden:http://prntscr.com/olebyu Thanks
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
  • 1) Yes, it will be possible.If you don't know the CSS code, just let me know on which page it has to be hidden and I'll help you with this one. 2) This white space is coming from your image.http://prntscr.com/oledbg 3) a) It's working for me, but y…
  • Hello Ron,1) I do not understand at all.Can you explain it greater? 2) You can change the color of the Sticky Header in the Theme Options > Header & Subheader > Headerhttp://prntscr.com/olei5x 3) It's the same size as the "Main Menu&q…
    in Menu Comment by Pablo July 2019
  • Hello @silvesg Can you explain it once more?I do not understand your problemThanks
  • Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
  • Hello,You cannot use two pre-built websites at once, to remove the old one, please follow steps from this video, start from second minute: https://www.youtube.com/watch?v=Njz5XX2cGSI&t=120s Also, you can create a subdomain and install the wp wit…
  • Hello,1) With our basic headers - no, the similar one can be achieved by the split menu.But, try our Header Builder, it will surely allow you to achieve that effect.https://forum.muffingroup.com/betheme/discussion/42065/the-betheme-header-builder-pl…
  • Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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