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Pablo

Pablo

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Pablo
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  • Hi, Please provide us with your hosting environment settings, to do that please follow these steps: 1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22 2) Click at the “Info” on the top of the page and open the “Server” ta…
    in elements in page dont found Comment by Pablo May 2019
  • Hi,Did you upload this font in Theme Options > Fonts > Custom or via the @font face rule?Also, please disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
    in IE - font diacritic Comment by Pablo May 2019
  • Hi,Is your BeTheme and WP up to date?Is your PHP Version 7 or higher? Also, send a link to your website in your next reply. Thanks
    in Cant save to betheme options Comment by Pablo May 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Menu is overlapping with page. Comment by Pablo May 2019
  • Unfortunately, it cannot be check through the wordpress settings.I think, that the problem is still related with missing permissions. But, please disable all of the plugins, clear the cache of the browser and try to change the permalinks structure.I…
    in I cannot change the permalinks structure- Error 404 Page appears Comment by Pablo May 2019
  • Hey, Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest If you see (on our license manager) that your license key is reg…
    in Can not update Comment by Pablo May 2019
  • Hi,Unfortunately, we do not send the PSD files of pre-built websites.All what we can send are the links of images which we used on this demo. Thanks
    in PSD required Comment by Pablo May 2019
  • Hi,Yes, it's possible but it require a lot of HTML structure of your content changes or Advanced CSS.We help only with simple CSS. We suggest to leave it as it is, because it look like a basic footer.Thanks
    in Alignment Comment by Pablo May 2019
  • Hi,Did you test it with all of the plugins disabled?On the other hand, this tool is not perfect, see here:https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/Thanks
    in Google PageSpeed Notification - Icons Comment by Pablo May 2019
  • Hi,The white space is coming straight from your Custom CSS.It's set to 500px in inline style.http://prntscr.com/nrrq5x Please get rid of it and everything will be okay.It there will be still a little bit of space, then we'll take further steps.Than…
    in Hide featured images on single side Comment by Pablo May 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Navigation tabs move up and down when changing pages Comment by Pablo May 2019
  • Hi,Is your BeTheme and WP up to date?Also, is your PHP Version 7 or higher?Thanks
    in Changes Not Saving Comment by Pablo May 2019
  • Hi,Please check if your BeTheme is up to date.Is your PHP Version 7 or higher? Also, disable all of the plugins, clear the cache of your browser and then turn on the RevSlider plugin only, and check if the issue still exists.Thanks.
    in Revolution Slider Error Comment by Pablo May 2019
  • Hi,Sorry, but I do not understand what exactly you want to achieve.This screenshot does not explain me exactly what you want to achieve. Can you explain it more greater?Thanks
    in Tab without buttons Comment by Pablo May 2019
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Licence Comment by Pablo May 2019
  • Hi,You turned on the "Equal Height | Wraps" but you inserted only one wraphttp://prntscr.com/nrsgxa Please make wraps for every item, then you will be able to vertical align it easily.Thanks
    in Vertical Alignment of images inside wrap [solved] Comment by Pablo May 2019
  • Hi,You can do it, just insert the <i class="icon-name"></i> TEXT in the Title of Action ButtonTheme Options > Header & Subheader > Extrashttp://prntscr.com/nrsfp3 All of the icons which can be used there, here:https:/…
    in Action Button with Icon Comment by Pablo May 2019
  • On which website do you see it?I tested it on http://4b9.2ea.myftpupload.com/ and it works fine.Thanks
    in Menu Items Dropping Below Menu Bar Comment by Pablo May 2019
  • You can change the color of the Action Bar in Theme Options > Colors > Action BarAll other customizations will require Custom CSS to create.Thanks
    in action bar - social icons Comment by Pablo May 2019
  • If you're not using any features which are coming straight from WooCommerce then you can remove it.Thanks
    in Configurar o Widget Newsletter com o Mailchimp Comment by Pablo May 2019
  • Unfortunately, it require theme and wordpress files customization and we do not support such kind of modifications. Thanks
    in Menu is coming weird in Firefox & Android - Chrome Comment by Pablo May 2019
  • As you can see, the problem is related to connection, so it's server related.http://prntscr.com/nrf8t7 Please contact the hosting provider and ask him about some logs, he should recognize it and solve the problem.It looks like you're missing some pr…
    in When I click on theme options it gives me a 404 Comment by Pablo May 2019
  • Please paste that code into the Theme Options > Custom CSS & JS > CSS#Side_slide #menu ul li.submenu .menu-toggle::after{ color:red !important; font-weight:800;  } Thanks
    in On responsive sliding menu, change the "+" and "-" color. Comment by Pablo May 2019
  • Hi,Please try to add this css into the @media print .accordion .answer{ display:block !important; } thanks
    in Print page - accordion to print open Comment by Pablo May 2019
  • Unfortunately, we do not have such functionality in BeTheme.You would have to find some plugin which will be working like that or do it by yourself. Also, we cannot recommend any plugins other than the ones we support. You can find the list on this…
    in “sticky” or fixed sidebar Comment by Pablo May 2019
  • Hi @mkbt,Please send a link to your website.You didn't provide it in the private message.Thanks
    in When I click on theme options it gives me a 404 Comment by Pablo May 2019
  • Yes, but we suggest to use this plugin to transfer the website between servers:https://wordpress.org/plugins/duplicator/ Thanks
    in Images from staging to live Comment by Pablo May 2019
  • You're missing closing bracket in the custom css code.http://prntscr.com/nrcbwa Look for the mistakes in your custom css codes and it will work.Thanks
    in after update: own CSS code for desktop version isn't working anymore Comment by Pablo May 2019
  • I've updated the code above already, replace it and it will hide the price. Thanks
    in How i move licence on ontger site? On old site this licensed not need Comment by Pablo May 2019
  • I was on your website and i pasted the html code of that form instead of the old form.It works now fine. Thanks
    in Configurar o Widget Newsletter com o Mailchimp Comment by Pablo May 2019
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