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Pablo

Pablo

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Pablo
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  • Hi,To disable transparency of these elements, be sure that "Top Bar with Menu" and "Header" transparent option is turned off in Theme Options > Global > General http://prntscr.com/ni5tty To make the header a little bit tra…
    in Header and menu Comment by Pablo April 2019
  • Hi, Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your …
    in Page lenght Comment by Pablo April 2019
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
    in BeTheme Main Menu not working on mobile Comment by Pablo April 2019
  • Hi, Sorry, but we did not test 'google review plugin' and 'chat wordpress plugin' with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recomme…
    in Does BeTheme Support google review plugins? Comment by Pablo April 2019
  • Hi,I do not know which white space do you have in common.Do you mean the space above the heading of page?Like I shown it here: http://prntscr.com/ni5n5o Thanks
    in white space Comment by Pablo April 2019
  • Hi @yanstef, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance be…
    in Permalink - Single Project slug eror Comment by Pablo April 2019
  • Hi, Here is an instruction on how to update the theme: http://themes.muffingroup.com/betheme/documentation/#general Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme. W…
    in updating themefrom Version: 11.0 Comment by Pablo April 2019
  • You don't have any html errors on your website - the problem could be related to configuration of that slider. Try to create other slider with loop (like 2 slides looping all the time) and check if the problem still exists.Thanks
    in Images disappear after second slide Comment by Pablo April 2019
  • All of your theme settings (in BeTheme > Theme Options) and content of your website is stored in the database. To be always sure that your website will not be issued somehow, please make the backup with this plugin: https://wordpress.org/plug…
    in Update fails - Version 21.1.6. Comment by Pablo April 2019
  • Hi,These menu items does not have enough space to fit.It can be resolved in two ways: 1) Increasing the "Grid Width" value in Theme Options > Global > Generalhttp://prntscr.com/ni65li 2) Creating the submenu to display less items in …
    in Menu Pages Glitch Comment by Pablo April 2019
  • Hi, Please open your website in Firefox html mode (CTRL+U) and check html errors you got. Please fix them first and all should be fine. Thanks!
    in Blog Single Post Sidebar dropping down Comment by Pablo April 2019
  • Hi,It's the image in "Subheader". so first of all, you must be sure, that your subheader is not disabled.You can check it in the Theme Options > Header & Subheader > Subheaderhttp://prntscr.com/ni6330These options should be ticke…
    in Blog Post with header Image Comment by Pablo April 2019
  • Hi,To change the color of hamburger item, please go to the Theme Options > Colors > Menu in section named "Menu Button"http://prntscr.com/ni61g4 Also, all of the customizable colors of responsive menu can be changed there too.Thanks
    in Change Mobile Hamburger Color Comment by Pablo April 2019
  • Hi,Of course I can hide the author name and date with basic css, so please send a link to your website.To replace date field with custom field is not possible through the theme options - you would have to customize theme files, which we do not suppo…
    in Hide Post meta in Blog Teaser Comment by Pablo April 2019
  • We deregistered it from our database, now you will be able to register it successfully.Remember, to try to update it like 3-4 times. Thanks
    in Theme Update Error Version: 21.1.6. Comment by Pablo April 2019
  • Hi,If you don't see the option to change the desired element in Theme Options > Colors > Menu, then it's possible only with Custom CSS.If you don't know how to create this kind of CSS, please send a link to your website and explain, what you e…
    in change of menu style on mobile Comment by Pablo April 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Slider revolution does not appear on home page Comment by Pablo April 2019
  • Hi,Please create a 1x1 image with transparency inside, then upload this image as a logo of the website.It will look like the logo does not exists.Thanks
    in Remove Logo From Homepage Comment by Pablo April 2019
  • Hi,Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
    in Plugin updates Comment by Pablo April 2019
  • Hi,Unfortunately, it's not possible - it require theme files customization to add that feature which we do not support. Of course, you can display the "social icons" in Action Bar, just turn it on (Theme Options > Menu & Action Bar …
    in facebook like and IG follow buttons Comment by Pablo April 2019
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
    in BeTheme doesnt update Comment by Pablo April 2019
  • Hi, all of the themes on the envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product, so you can use any pre-built website you desire or mix them but you cannot use the the…
    in License Comment by Pablo April 2019
  • Hey, Please send us WordPress dashboard access and FTP login credentials privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please atta…
    in Logo bigger Comment by Pablo April 2019
  • Sorry about my previous reply, it was wrong indeed.Because of that "Full Width" option is not possible to attach the margin on the left and(or) right.I tried to do it in a lot of ways with CSS, but unfortunately, with no result. Is that re…
    in Full Width Masonry Blog Margin or Padding Comment by Pablo April 2019
  • Hi,1) It can be changed using the Custom CSS code.If you don't know how to do it, please send me a link to your website. 2) What do you mean by "Change".You want to remove it, change the size ?Explain yourself greater. 3) The "Load mo…
    in fonts and colors Comment by Pablo April 2019
  • Hi,Didnt you just close the "Page Options" tab?Click it: http://prntscr.com/ni7cs9 Also, check in Theme Options > General > Advanced if your builder is not set to "Hide for everyone"http://prntscr.com/ni7d8p Thanks
    in Cannot find the Muffin Builder Comment by Pablo April 2019
  • We were on your website and we noticed that you have very old version of betheme which is not compatible with the PHP 7 or higher. Please update your theme first, how to do it? Explanation below:Here is an instruction on how to update the theme: htt…
    in BeTheme Pages not updating, also fatal error on line 918 Comment by Pablo April 2019
  • 1) As on this image http://prnt.sc/ngcvoy It's not possible, as I said video as a featured image works only on the main blog page and in blog item. 2) Paste that code into the Theme Options > Custom CSS & JS > CSS.widget h3{ display:no…
    in “sticky” or fixed sidebar Comment by Pablo April 2019
  • I was on your website and suddenly, after cloning the homepage it probably turned off.After turning it on, please:Update your parent theme to the latest versionAfter that, your website(on child theme) will be blank, that's because we updated the Chi…
    in Muffin Builder Edits Not Saving Comment by Pablo April 2019
  • Hi, Sorry, but we did not "Max Mega Menu" with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the …
    in Max Mega Menu - Does not work when Comment by Pablo April 2019
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