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Pablo

Pablo

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Pablo
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  • Hi,Unfortunately, we do not support the "LearnDash" plugin, so we cannot help you with that.We didn't test it with that plugin or other custom post types, but it should work.Thanks
    in Custom Post Comment by Pablo April 2019
  • Hi @moonfaey Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
    in Image Gallery not adding pics Comment by Pablo April 2019
  • Hello! If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in License Error Comment by Pablo April 2019
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
    in I can not update Comment by Pablo April 2019
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
    in Error occurred during update WPBakery Page Builder : Malformed URL: "key"" is required Comment by Pablo April 2019
  • Hi, Please open your website in Firefox html mode (CTRL+U) and check html errors you got. Please fix them first and all should be fine. Thanks!
    in Mobile Submenu Not working Comment by Pablo April 2019
  • Hi, Please do not use any "caching" plugins if your page is not ready - also as I can see, it broke your website, but even if it's done we suggest not to use it. Also, the problem of slow loading of the website can be related to many thin…
    in Site speed. Comment by Pablo April 2019
  • On which resolution did you test it?The smallest possible width on mobile device is 315px, and on that width it looks fine.http://prntscr.com/nc3fh0Thanks
    in How i move licence on ontger site? On old site this licensed not need Comment by Pablo April 2019
  • Hi,Unfortunately, BeTheme does not have such functionality.It require theme files customization and we do not support such kind of modifications. Of course, you can try to use the "Muffin Header Builder" which allows you to display other m…
    in Other Menu on mobile Comment by Pablo April 2019
  • Hi,Yes, it's wrapping because you didn't set the "Cover" of the background size settings.Please change it to "Cover" and everything will be okay.http://prntscr.com/nc3rfm Thanks
    in Header background image not responsive Comment by Pablo April 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Can't remove padding Comment by Pablo April 2019
  • Hi,Please paste this code into the Theme Options > Custom CSS & JS > CSS .menu-toggle, i.icon-cancel-fine{ opacity:1 !important; color:white !important; } Thanks
    in Color of icons (close X and expand menu +) in mobile slide out menu Comment by Pablo April 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Change Portfolio Image Hover Comment by Pablo April 2019
  • It's hard to say.On my personal PC, I always use the latest version of XAMPP and it works fine. Please reinstall your XAMPP and check, if the configuration of that software is correct.Thanks
    in does betheme have problem with Xampp under windows? Comment by Pablo April 2019
  • Hi,To be honest, there is only three types of buttons, but in examples, we changed the color and the icon aligning. To change the style of the buttons, please go to the Theme Options > Global > Generalhttp://prntscr.com/nc3ydc Thanks
    in Button style Comment by Pablo April 2019
  • Hi,Sorry, but I cannot access your dashboard.When i want to get into the /wp-admin page, then it's redirecting me to (i suppose) your hosting provider site.http://prntscr.com/nc43aw Can you send me a proper link to your dashboard?Oh, wp-login.php is…
    in Pages update doesn´t work Comment by Pablo April 2019
  • Hi, 1. You can import/export the page builder content with the import/export tool at the bottom of the builder, see screen: http://prntscr.com/h1emu4 2. You can use also the templates, which let you create one universal builder grids and import it …
    in Duplicating layouts between pages Comment by Pablo April 2019
  • Please go to the Theme Options > Global > General and change the "Position" to "no-repeat" and Size to "Cover" in the background section.http://prntscr.com/nc45b7 It should solve your problem.Thanks
    in Background Comment by Pablo April 2019
  • 1) Use this CSS if you don't see it.But it has to be there somewhere, we do not have the option to display border in the column settings.html body .column_attr{ border-right:0 !important; } 2) Sorry, I didn't notice that it's the subheader.In tha…
    in 3 Questions Comment by Pablo April 2019
  • Hi,Does this happen when all of the plugins are disabled?Also, is your theme and wordpress up to date?Thanks
    in 504 Gateway Time-out error when installing plugins Comment by Pablo April 2019
  • The problem is related with your "Header" type.I mean, your header is "transparent" so, that means he does not have any "Height" value and the reason why it's working fine on "about-us" page, is because you ap…
    in Subheader overlaps the navigation Comment by Pablo April 2019
  • You didn't send us required informations.We need the login and password to these websites, you didn't include it. Send all required infomations once more, including the login and password Thanks
    in HTTP Error when uploading images Comment by Pablo April 2019
  • Please disable all of the plugins, clear the cache and check if the issue still exists.Be sure that your theme is up to date. If you're using the Child Theme, please switch to the parent.Also, please send a link to your website. Thanks
    in Map Basic item doesn't work Comment by Pablo April 2019
  • Unfortunately, we do not have a feature which will change your footer to be like this on mobile only.You would have to create script which will do such a thing, but we do not help with the theme files modifications. All possible things I sent you in…
    in Menu in the footer Comment by Pablo April 2019
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
    in Action Bar only on separate Pages? Comment by Pablo April 2019
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum…
    in Page builder margins ignored, Css ignored Comment by Pablo April 2019
  • Unfortunately, it's not possible. But, the title should be short and the description(excerpt) longer - of course, you can set the word limitation of the excerpt field.Thanks
    in Read More Comment by Pablo April 2019
  • Hi,See this topic:https://mailchimp.com/help/getting-started-with-mailchimp/It will explain you how to use this plugin.Greetings
    in Mailchimp Comment by Pablo April 2019
  • Unfortunately, we do not provide the code from Import/Export tool. Please read how to make the subdomain, it's not very hard (3-4 steps) and it will allow you to export a lot of pages, not just the one ;)https://www.inmotionhosting.com/support/edu/c…
    in I want to add a page from a pre-built website Comment by Pablo April 2019
  • This website is not using the BeTheme (https://www.studio4web.com/)We provide help only with the website which uses our theme. Also, did you contact the hosting provider?What did they say? Thnks
    in Cannot Update Home Page or Widgets! Please Help Comment by Pablo April 2019
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