Pablo
Pablo
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- Pablo
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Hi,The login credentials you sent aren't working.Please send them again, but now, test them before you send them.Thaks
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I was on your website and I noticed, that if I want to create new page this error appear: http://prntscr.com/m4fglc Even disabling all of the plugins and changing theme to the parent version didn't help.But, your theme is very old, please update it …
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Is your theme up to date?Also, please disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
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Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
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Unfortunately, we do not support the "Elementor" plugin.Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the one…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hi, Of course, you can change the header background color. It's in the Theme Options > Colors > Header. You can change the Header background. But, if you say that you have the background 'transparent', then please go to Theme Options > Glo…
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@Dknowlton1 I can see that you use the 21.0.1 version of BeTheme.Please update it to the newest version of theme. (21.0.2) Thanks
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Hi, Your menu has the class 'loading.' That means it cannot load - and the problem can be related to plugins. Please disable all of the plugins, clear the cache of the browser and check if the issue still exists. Thanks
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I disabled all of your plugins and WP Bakery Page Builder started to work.Disable all of the plugins one by one and find the issue-making one.Thanks
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We didn't get any message from you yet. Please check your mail inbox for our response, look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all required information …
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I see that everything works fine.http://prntscr.com/m4d6he I changed to other languages and it okay too.Did you solve your problem?Thanks
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Other place(and the last) where you can paste custom codes is in the Theme Options > SEO The end of the content section, you mean before the closing </body>, right? There is such a place - Google | Remarketing field. Do not be worried to …
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Oh, Glad to hear that.Is there anything else I can help you with?Thanks
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Hi, I checked the whole homepage on edge and firefox, and they look the same. Also, I hovered every button, box and it looks the same too. Can you show me which element it is? We do not have an item like 'Color Box' Thanks
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Hi, Try to deregister your license keys from these websites with this tool: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest If this won't help you, try to deregister it manuall…
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@dino127 @Juliane_TThe fault of Export/Import and SEO >> Builder was on our side - sorry about that. We released the update yesterday, and everything should be working now. Please update your theme to the newest version. Thanks @Juliane_T If …
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Hi, purchase codes (license keys) are not included for plugins which are bundled into the theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plug…
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Hi, Due to New Envato Theme Security Requirements, we had to disable this option. All fields which are created for text (not HTML) must have HTML tags disabled. https://help.author.envato.com/hc/en-us/articles/360000481243-WordPress-Theme-Security-R…
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Hi,Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Thanks
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Hi,Can you change the theme to the parent and disable all of the plugins?Then, clear the cache of your browser and check if the issue still exists. Also, are your breadcrumbs and page title not disabled?http://prntscr.com/m4d88q (It have to be not t…
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This is standard procedure of our support. We have to check every(even the simplest) way to fix this problem. This one could be the plugin problem (because it's the usual issue), especially if the Gutenberg update arrived. One of your plugins(third-…
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Is there anything I can help you with?Thanks
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Hi, From the version 20, we have introduced a new way of installing sliders. Now, when you install a pre-built website, the slider is imported automatically. You can also import them without installing the pre-built website. Here is a screenshot …
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Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
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You cannot use the "Load More" button or pagination when the jQuery filtering is turned on.All you can do is increasing the "Count" amount to the bigger valuehttp://prntscr.com/m4djpg As I see, you're using the Portfolio item, so…
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1) Hover the "Howdy, username" and click on your username in the tab which appeared belowhttp://prntscr.com/m4dhpc2) Select the language from the "Language" select box and save the changes.http://prntscr.com/m4di2q Thanks
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Hi,Did you solve your issue?I can notice that everything works fine.Thanks
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Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the on…
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Hi,Unfortunately, BeTheme doesn't have option to change it through the Theme Options.To change that, you have to use the Custom CSS. If you don't know how to do it, please tell me, I'll make it for you.Thanks