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Pablo

Pablo

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Pablo
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  • Your license key can be activated on your website. Please, get into the BeTheme > Dashboard https://i.imgur.com/S59IWwr.png My theme is registered, but in your case, you should paste the code there and activate the theme with this big blue butto…
    in all Plugins deletet Comment by Pablo January 2019
  • Hi,You can find the advertisements of customization offers on the support forum like:- WP Kraken- Customization Geeks- Rewrkz Thanks
    in Need an advice for choosing a customization service Comment by Pablo January 2019
  • Hi,I do not understand.Can you explain me it more greater? All I can see is default 404 page.Thanks
    in Error 404 Comment by Pablo January 2019
  • Hi,Please edit the page you want to hide the main menu and the footer and change the template of it to "Blank page" https://i.imgur.com/82gC0rG.pngThanks
    in Hide menu Comment by Pablo January 2019
  • Hi,Please update your theme to the newest version.Be sure that your plugins are up to date. Also, disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
    in Flat Box - icons not appearing Comment by Pablo January 2019
  • Hi,I removed your Custom CSS and your header works fine.Please, take a look on your CSS code and find the line which makes the problem - then remove it or modify it.Thanks
    in Logo disappearing on mobile Comment by Pablo January 2019
  • Hi @Adaptogenix, If you want to have the same title and description on all of the pages on your website while searching your site on google/yahoo/etc. then fill only the Theme Options > SEO fields. If you want to have other title and description…
    in Search results don't take care of shortcode content [Builder >> SEO] Comment by Pablo January 2019
  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
    in An error occurred while updating Betheme: The package could not be installed. Comment by Pablo January 2019
  • Hi, This page isn't on the BeTheme. We support the websites which have the BeTheme installed and activated. Also, I tested it on mobile and it works fine. Thanks
    in hover box Comment by Pablo January 2019
  • Hi,All I can suggest is to decrease the amount of items in footer or removing it with CSS on tablet only.Do you need help with it?Thanks
    in iPad, footer appearance incorrect Comment by Pablo January 2019
  • Hi,Sorry, but we did not test the "Event Calendar from Modern Tribes" plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. Also, we cannot r…
    in Setting the slider or a background image for Default Page Template Comment by Pablo January 2019
  • @yorokobitoaiIt's still not working. https://i.imgur.com/PQfxCQ0.pnghttps://i.imgur.com/OmVZDsk.pngWe're from Europe. @ayes122 Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themefo…
    in shop do not load Comment by Pablo January 2019
  • Hi,It's not a good idea to use two page builders at the same time.It could make serious issues with layout of page. Also, it depends what you want to change.The header image, subheader image or the slider ?Please show me what you want to change on t…
    in How to use different images for backgrounds depending on displays Comment by Pablo January 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pr…
    in 21.0.1 BUG Cant change value Call to Action box in footer Comment by Pablo January 2019
  • Hi,Please use our plugin to migrate old URLS: http://muffingroup.com/plugins/mfn-migrate-cb.zip Thanks
    in Changing to https Comment by Pablo January 2019
  • Hi, 1) Please be sure that your theme and plugins are up to date. Remember, to update plugins through BeTheme > Install Plugins - it's very important. 2) You don't have to activate the plugin to update it, do what I said in tip no. 1 3) This bu…
    in WP Bakery Error? Comment by Pablo January 2019
  • It must be the HTML issue(because they are still there - https://i.imgur.com/HIL37rU.png |  https://i.imgur.com/vgsVXWR.png) of your page(https://www.quintadabarroca.com.pt/index.php/quinta/), because I created the Muffin Test page(https://www.quint…
    in Problem with video preview of vimeo Comment by Pablo January 2019
  • Hi, BeTheme doesn't have an option like that. You can only show the whole footer on every device. To make it sticky only on mobile, then you have to use advanced CSS or modify the theme files, which we do not support. We provide only the basic CSS.…
    in Sticky Footer Buton Comment by Pablo January 2019
  • Hi, Unfortunately, BeTheme doesn't have the option to add custom share buttons. You can only hide the Pinterest with CSS. Of course, you can modify the theme files, but we do not support such modifications. Thanks
    in Adding and removing share buttons Comment by Pablo January 2019
  • Can you send here the link to your website?Thanks
    in Questions Comment by Pablo January 2019
  • We help in two ways: 1) Wordpress Dashboard Access 2) Only the link to the website But as I said in previous reply, the 1) way is used only when the issue is hard to explain or we are not sure what can make issues. Unfortunately, we do not have an…
    in Why am I being asked to supply dashboard access to my websites? Comment by Pablo January 2019
  • Hi,You have to install some verification extension for CF7 like reCaptha Take a look at this:https://contactform7.com/recaptcha/ Thanks
    in Contact Form 7 Spam Comment by Pablo January 2019
  • Hi, For video which is on the main page, we suggest using the Revolution Slider plugin. It will be easier to configure and to modify it later. Our video section is not scaling the video - it leaves it with the width which is at the start. Thanks
    in resize background video to screen size Comment by Pablo January 2019
  • Hi, all of the themes on the envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product, so you can use any pre-built website you desire or mix them but you cannot use the th…
    in Subdomain Comment by Pablo January 2019
  • It wasn't a bug. The English language contact form is on another page, so you had to provide the link to this button with #Contact of English page. https://www.frank-as.at/neu/?lang=en#Contact I changed it on your website, it's working now like you…
    in Bug at button Comment by Pablo January 2019
  • https://i.imgur.com/B5BgWjr.pnghttps://i.imgur.com/qQxQHka.png I tested it on mobile and on mobile resolution on desktop and everything works fine.The font which is used is Poppins and Lobster Two. Please clear the cache of your browser.Thanks
    in Google fonts -> arial Comment by Pablo January 2019
  • Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum di…
    in Page Attribute - Parent Option Missing Comment by Pablo January 2019
  • Hi,Please tick off all options of Portfolio Meta in Theme Options > Blog, Portfolio & Shop > Portfoliohttps://i.imgur.com/B8mJeTG.png Thanks
    in How to Remove/ Hide "Related Post, Author, Date and Categories" on Portfolio Page Comment by Pablo January 2019
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
    in Problem with theme apparence Comment by Pablo January 2019
  • Did you change something in the WordPress/betheme files? - it looks like a few of them could be issued. I'm afraid you have to reinstall a WordPress(and probably betheme) from scratch. But first, please send me a link to the screenshot of your syst…
    in Getting a lot of errors lately Comment by Pablo January 2019
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