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Pablo

Pablo

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Pablo
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  • Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lat…
    in ISSUES UPDATING MY PLUGINS AND THEME / Visual Builder does not work Comment by Pablo December 2018
  • Hi @oliviaomega, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-t…
    in Problem with my visual editor Comment by Pablo December 2018
  • I tested this shortcode on my testing page and it works fine:https://i.imgur.com/Y6hg9r6.pnghttps://i.imgur.com/XX0EzEk.png As Bryan said, it could be the HTML issue on your website.You have to send us a link to your website if you want to solve tha…
    in Color in Counter's shortcode doesn't work Comment by Pablo December 2018
  • I do not understand what you are trying to tell us. Please use the English language only. It means that it doesn't work?Please, describe yourself in more details. Thanks
    in the mobile version does not work Comment by Pablo December 2018
  • Hi @iranux,Please use this tool which is included in this topic:https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latestIt allows you to manage the license keys.Thanks
    in License Question? Comment by Pablo December 2018
  • Hi,Please disable all of the plugins, clear the cache of your browser and check if the issue still exists.Thanks
    in we can't create new sites anymore (after the new update of Wordpress) Comment by Pablo December 2018
  • You have to contact your hosting provider and ask him about some backups. If he won't have any previous version of your website, then it's not possible. We do not have the tool to downgrade the BeTheme's version. We'll contact you when the informat…
    in Updated to BeTheme 20.9.9. version and now my muffin builder sections are gone Comment by Pablo December 2018
  • Hi,Can you send us a link to the screenshot of the whole error message?Thanks
    in prebuilt site install Comment by Pablo December 2018
  • Hi,Unfortunately, we cannot help you with this. What you ask for is file customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don't know how, you should contact your web developer. But, please be …
    in Sticky sidebare on BeTheme website Comment by Pablo December 2018
  • Hi, What you are referring to is the action button. Please go to theme options>header&subheader>extras and change the action button. See here: http://prntscr.com/fb1egt We sometimes also add the 'BUY NOW' button as the last menu item, be …
    in Get rid of "Buy Now" Button in the menu Comment by Pablo December 2018
  • Hi,It looks like your minimalist option is still turned on - I can see it inside your body tag.Please be sure that the minimalist option in Theme Options > Header & Subheader > Header is turned off.https://i.imgur.com/CVVkuN6.png Also, dis…
    in Firm homepage space Comment by Pablo December 2018
  • Hi,Unfortunately, we do not provide the trial license for development.All of the themes on the envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product, so you can use any p…
    in Temporary license for development Comment by Pablo December 2018
  • Hi, We tested it on safari and other browser, and we cannot see the difference. Can you send us few screenshots of this vertical divider lines and describe your issue greater? Thanks
    in Vertical Divider lines not showing up in Chrome or Firefox Comment by Pablo December 2018
  • Hi,You can change the dropdown menu to side slide in Theme Options > Responsive > Headerhttps://i.imgur.com/oaB1tt6.png Also, the Header "simple" has the "Top Bar" under the header, so only way to fix it is the Custom CSS.P…
    in menu problem Comment by Pablo December 2018
  • Hi,This is not the subheader, it's the padding of header.Please go to Theme Options > Header & Subheader > Header and change the Minimalist option to ON or to the "Header without header space" (I prefer that second option).https:…
    in problem css Comment by Pablo December 2018
  • Hi, We've checked your website and it looks like this issue is not coming from the theme. You have to contact your hosting provider once more.Make sure that CURL is installed on your server. He should take a look at the logs and recognize the probl…
    in Can´t Install Bundled Premium Plugin PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Comment by Pablo December 2018
  • Hi,Please remove the betheme and wordpress and install it again, it looks like your theme files are issued. All of your settings(in theme options) and content of muffin builder will be still there because they are stored in the database so you don't…
    in Cant upload class mfn builder ajax php Comment by Pablo December 2018
  • Hi,It's normal behavior of WooCommerce plugin. The resolution is too small to make it look good, so software is disabling the image. I enabled the image, and it looks like this: https://i.imgur.com/Py7Wy9P.png Every item which will be bought will h…
    in Product image not showing in the check out on mobile view Comment by Pablo December 2018
  • Hi,Unfortunately, BeTheme doesn't have other style of the arrows in shop slider.It require theme files customization which we do not support.Or the advanced CSS, but we help people only with the simple codes of CSS. Thanks
    in How to move arrows position in shop slider? Comment by Pablo December 2018
  • Hi, Sorry, but we did not test this script/plugin with the theme. Our policy states that we do not support third party plugins or custom code so unfortunately, we cannot be of any help to you. We can recommend you to use the W3 Total Cache plugin…
    in minify Comment by Pablo December 2018
  • Did you make the theme files customization? If yes, we cannot help you at all, because we do not support theme files customization, if you don't know how to fix it, just remove the betheme and install it again. All of your settings and content will …
    in Problem with video preview of vimeo Comment by Pablo December 2018
  • Hi, I tested in on IPX and IP 8 Plus and everything works fine. Can you explain where the issue appears? Also, disable all of the plugins, clear the cache of your browser and check if the issue still exists. Thanks
    in website not loading on Safari browser in Windows and loads very small on iphones and ipads Comment by Pablo December 2018
  • Hi,Probably your header does have the "minimalist without header space" option turned on.Please change it to OFF. You can find it in Theme Options > Header & Subheader > Headerhttps://i.imgur.com/40WJlQj.pngThanks
    in The title post is overwritten with the menu bar Comment by Pablo December 2018
  • Hi,The Quotation Marks are only displayed when your website style is "Classic".You can change it in Theme Options > Global > Generalhttps://i.imgur.com/WJn4N7d.png Thanks
    in Testimonials quotation marks image Comment by Pablo December 2018
  • Hi,Please paste this CSS into Theme Options > Custom CSS & JS > CSS.breadcrumbs{ display:block !important; } It will solve your problemThanks
    in Breadcrumb doesn't show on mobile Comment by Pablo December 2018
  • Hi @Emmesport I do not see the problem, did you solve it?Please clear the cache of your browser.Thanks Hi @demel50The Google message says: 'Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/er…
    in Problem with Google Maps API Key Comment by Pablo December 2018
  • Hi,I cannot do a lot to change the size of it.I removed the margin of the text-boxes with this CSS.Paste it to Theme Options > Custom CSS & JS > CSS.popup_contact_wrapper p{ margin:0 !important; } You have to decrease the amount of text…
    in Decrease the pop-up size of the contact form Comment by Pablo December 2018
  • Hi, There are many types of featured images in the theme, here are instructions for changing them: 1. To change the size of the images used in portfolio/blog, please navigate to theme options>blog,portfolio&shop>featured image. 2. To cha…
    in Wrap Background Image Box Sizing Comment by Pablo December 2018
  • Are you asking about changing the pre-built website, right?It will remove whole your website settings and content.. Please follow all steps included in this video:https://www.youtube.com/watch?v=Njz5XX2cGSI&t=170Start from time: 2:50 in the vide…
    in the mobile version does not work Comment by Pablo December 2018
  • Hi,Please go to Theme Options > Header & Subheader > ExtrasThere is a "Search" section, change it to "Search Field" and it will appear in the header.https://i.imgur.com/tXzE8Jw.png Thanks
    in Search Box Comment by Pablo December 2018
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