Pablo
Pablo
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- Pablo
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Comments
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Please do what our tutorial on website tell. https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ If you still do not know how to do that, please contact your hosting provider or webdeveloper to do that, it's really important to t…
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The 16.7 version is really old version of theme which does not have any automatic updates feature - you have to update it by your hand, please follow the steps "Update the theme manually" from this tutorial https://support.muffingroup.com…
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, Please disable all of the plugins, clear the cache of your browser and check, if the issue still exists. Also,
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Hello @visionsys, There is no any update for WPML and MHB yet :( thanks
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Sorry, but we do no see that issue - I tried on Chrome, Firefox and Safari, the issue does not appear. Are you sure, that problem is not coming from one of your extensions for browser? Did you try with other browser or on other pc? thanks
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1) I entered the slider and I can edit it properly, did you solve it? https://forum.muffingroup.com/betheme/uploads/867/YSA4UUWRXD3G.png 2) You do not have any slider set on your homepage, or do I understand something? https://forum.muffingroup.com/…
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Sorry, but your woocommerce does not work even on default theme (twenty twenty one), so it's not fault of BeTheme. It looks like you messed something while making a migration, which plugin did you use? thanks
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I know what is your target, and if this is the response from official author, then you have to do that :( Greetings
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Hello, There is something wrong with your WP or WooCommerce, because it does not work even when only WooCommerce and basic theme (twentytwenty) is enabled. Did you try to reinstall the WooCommerce plugin? Also, please make a backup before doing that…
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In that case, @Phil is right - this is hardcoded in the theme code, and we are not able to change that through the theme options, it can be changed by modifying the theme code only. We suggest, to install the Child Theme and overwrite the file with …
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We really want to help you, but in that case, Envato rules tell, that we cannot modify bundled plugins in any way, only the plugin's author can do that (Themepunch), we provide official files from the plugin author. The only way to solve that proble…
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So, is there anything else I can do for you? thanks
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Well, this issue is related to your server, you have to ask your hosting provider to extend the max request size of the file - it just look like you crossed it. See the article about this error here: https://www.keycdn.com/support/413-request-entity…
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Sorry, but it won't be able to change through the theme options - this is how the hoverbox is made by basic, to not to extend other boxes while text is longer in one of them. The only way to made it look like you want will be by theme files customiz…
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Did you try to upload these files on other PC/Laptop? Maybe there is a source of a problem. We tested it on mine device and my cooworker and it works fine. Thanks
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Glad to hear that you solved it out - I'm fine, thanks for asking ? I'm not an influencer, so I do not have any public profile which I can share, sorry. I'm still answering on the forum, but @Phil is helping me out, we had a lot tickets so we divide…
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Well, in this case we are not able to do anything at all, because we did not change anything in the core file of the revolution slider, we just distribute the file as it is (from plugin's author). The only thing we done is optimizing the theme files…
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Hello, The problem appeared because our lightbox was not enabled, and that's why both lightbox appeared. I already disabled it on your website, but to let you know, you can disable it in the Theme Options -> Addons & Plugins -> Addons, see…
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Sorry, but I'm not trained to configure servers, so I'm not sure how it should be set up. But, I see that 'application/x-javascript' and 'text/javascript' is written, so it could cause problem like that (if it cache that code). Can you contact with…
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Hello, I was on your server and I can upload .zip and .pdf files without any issue, did you solve the problem? https://forum.muffingroup.com/betheme/uploads/722/OHG48X3TH34J.png Thanks
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Hello, I was on your website but I couldn't find behavior like that, can you send us a link, where this issue appear? thanks
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Sorry, but the issue is not related to the BeTheme itself. Even if you will change the theme to other (like Twenty Twenty One), then it does not work. I think, that the real problem comes from the plugin named "Pro Elements", because it u…
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Hello, Sorry, but this kind of layout you sent is not possible to achieve with the BeTheme, we simply does not have this style anywhere available to set - to make this work, you have to edit the theme core. What you ask for, requires files customiz…
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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Hello, As you can see, that file comes from the Revolution Slider(revslider) plugin, not betheme itself - so you have to contact their support instead of us. You have to be aware, that Revolution Slider is really huge and impressive plugin, so it's …
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, Can you deregister the code from actual domain and register it once more? - then try to update your plugins (also, disable all of the plugins before doing that) Also, remember, that api tool is made for deregistering only, you cannot register…
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Hello, I tested the latest version of Elementor and BeTheme, everything works fine. But, I'm glad that you solved it out - if you have some further questions, feel free to ask. thanks
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It looks like your hosting is using some kind of caching software, can you check in hosting dashboard if there isn't enabled any software like that? Also, it would be grateful if you would contact them, maybe there is some hard-installed software li…