Pablo
Pablo
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- Pablo
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, Can you tell me the version of your WP, PHP and BeTheme that you installed? Also, can you disable all of the plugins before activating the theme? thanks
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Please use our column shortcodes, they will allow you to divide your contact form in columns. https://themes.muffingroup.com/be/theme/shortcodes/typography/#columns thanks
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That's because the search option is for the Gutenberg/WP Editor content, not the Muffin Builder - that option is made only for that kind of content. But, you can use the "Builder>>SEO" with "Hide the Content" option, then y…
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Hello, Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact Thanks
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Well, as a first steps you should make a backup, we strongly suggest to use the Duplicator plugin, we tested it and it works fine with our theme. https://wordpress.org/plugins/duplicator/ Then, you should follow the steps mentioned in this topic: h…
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We got your credentials and after entering your blog page, I'm not sure what you exactly mean. Right now, I can see that all of the blog posts are displaying their titles correctly. Also, I created the content using Muffin Builder (MuffTest page - g…
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But, can you show me an example of issued page, because this one which you show here: https://drawingclasses.co.za/product/subscription/?v=edb5dc74af1c Is really outdated version of theme, it's a 17.87, and we released the 21.9.4 betheme version yes…
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Hello, I do not quite understand. Can you tell me, where do you insert the [pages] and [Posts] code? In the column item or somewhere in the theme source code? thanks
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Hello, Yes, of course there is possibility to build that. In the section settings, select the "Columns | Remove Horizontal Padding", and then create two wraps in that section and (first 2/3, second 1/3) with some horizontal padding. Afte…
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Well, there is no way to import them manually, we do not provide (we did not ever try it). Can you contact your hosting provider and ask him about logs, what kind of error does he get while this error appear? Thanks
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Hello, 1) Well, as you told, the portfolio does not have this kind of ability, to insert video as a featured image. But, you can insert the GIF as a feature image, to show a little showcase what it will be about. 2) We have the background video sect…
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Hello, Did you test if it works fine, when you update the theme/woocommerce and change the child theme to parent theme? If you did not change anything in the child theme, then you won't lose anything, because product templates are related to the plu…
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Please head to the BeTheme -> Dashboard, and tell me, is your ZipArchive shining green? It should as well. https://forum.muffingroup.com/betheme/uploads/462/R8L1EECIRBXB.png If it's not, you have to contact your hosting provider to set it up. tha…
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello, I installed all required plugins for that demo and it imported correctly, just take a look :) Please, be sure that you followed all steps mentioned in this video: https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-website…
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Hello, After further investigation, we found out, that thing which is causing that issue is one of your plugins. We disabled all of them (Only WooCommerce enabled) and it works, so you have to turn off one by one and check, which one is causing it. …
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Hello, You did not switch the option that you purchased the license in BeTheme options. Theme Options -> Addons & Plugins -> Premium Plugins https://forum.muffingroup.com/betheme/uploads/020/A9I95KKQIDLP.png Also, I had to disable all of …
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Hello, Did you configure some kind of redirector for the /wp-admin and /wp-login.php route? I cannot get into them, so it means I cannot login into your dashboard. Thanks
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Hello, 1) Is your theme and wp up to date? 2) Did you try to download the pre-built website when only required plugins for demo are enabled? 3) Is your PHP Version 7 or higher? Thanks
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Hi, Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you pro…
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At the moment, I do not see the mega menu, did you disable it? Also, the mega-menu items spacing cannot be changed, because it's hardcoded in the CSS code, but surely, if you want to make it smaller, on the menu it does look not that big because of …
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Hello, Can you check, if the issue will still appear when all of your plugins will be disabled? Also, can you send us a link to your website? thanks
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Sadly, there is no way to change the footer between the pages :( The only workaround for that, is to create a Footer as a last section on the Muffin Builder on each page. Of course, you can create them and import as a Template, but you have to be aw…
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As I mentioned in my previous reply - "please re-save your theme options" It solved the problem, everything looks fine ;) thanks
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Please do the following steps if you want to translate your pages: 1) Click on the "+" sign, it will ask you to translate some of the fields. https://forum.muffingroup.com/betheme/uploads/698/KF78UBEBG5TR.png 2) Then, please translate fiel…
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Can you update it to the latest version? We do not have an access for your FTP so we cannot do the update process at all :( Also, after updating please re-save your theme options, it should change your website to proper state. Thanks
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Currently, we are working about another new feature, the mega menu on click is still not available. Please, send that suggestion in that topic too: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates thanks
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Well, you won't be able to create that strip bar when you inserted the background image for the subheader. You would have to disable it, and then you will get that stripe, in your case, that image should be inserted as a header background :) Thanks