Pablo
Pablo
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- Pablo
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Hello,We wanted to investigate the problem but that account is missing admin priviledges.Can you provide these rights for that account you sent us?Thanks
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But, it does appear anywhere?I'm not able to investigate the problem without taking a look at it and debug it using console or WP_DEBUG option. I updated several old betheme instances and non of them displayed this error anywhere, even while updatin…
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Hello,After further investigation we noticed that you selected the https://celluwell.com/celluwell-online-kaufen/ page as your main shop page and you customized it with a WPBakery plugin which is not a good purpose in this case. If you want to use t…
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Where do you see that error message?As I see your theme is up to date and I went to theme options, created the page, modified the page and I cannot notice it. Can you point me to the error? Thanks
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Hello,Sorry, but these login credentials you sent are not working.Please, send them once more, but this time, please check if they works, before you send them.Thanks
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The default (vanilla) WooCommerce does not have the total amount of product prices dynamically calculated on the product page - this must be some kind of script (added in functions.php) or plugin which is including that new functionality. In vanilla…
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Hello @entropiaspzoo,We investigated what you told, and it looks like it can be the fix, you are right! :)Really appriciate that, we tried to force it to be dot even when server configuration is different and we were starting to create a script, but…
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Sorry about the problem, we did not notice that the CSS fault is on our side.But, to fix that we need an FTP access to that website, will you be able to send us them with admin access? Thanks
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The Elementor Pro has the option for modifying the category(archive) pages, and as I see you used that option. I tried to find the option for extending it for grid 4, but sadly I couldn't find it - it looks like the elementor plugin is limited to th…
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Hello @entropiaspzoo,This is not the theme related question at all, we do not specialize with configuration of the servers - so in this case we cannot be the source of the help. We do not want to mess the server up - this problem should be easily s…
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Hi, You can see that this issue is about connection refused, you should ask your hosting provider about some firewalls, they could be the source of the problem. Did you try to import the demo with only required plugins enabled? This issue appear fro…
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Did you set the "Grid 4 col" for shop?Theme Options > Blog, Portfolio & Shop > Shophttps://prnt.sc/uy98ft Also, is your shop page set in the woocommerce settings?https://prnt.sc/uy98y5 Remember, if you use Elementor item for shop…
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I do not see that problem anymore, I removed all of the CSSes and it looks perfect, as it should.Did you clear the cache of the browser? Screen, when all of the CSSes are removed:https://prnt.sc/uxsfih thanks
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Your website is out of date, the wordpress and betheme are not updated.Please, update it first. But, before doing that, please make a backup of your actual website using the Duplicator plugin:https://wordpress.org/plugins/duplicator/ Thanks
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You have to contact your hosting provider for that problem.Your server is changing the dots to commas in 'data-value' attribute in html for the builder. See the screen:https://prnt.sc/uxl37n After changing the comma to dot, it works fine, see the sc…
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We have a workaround but it's not uploaded yet.For now, please edit that slider and select the product category, then remove it.https://prnt.sc/uxkxf4 We are still working about the fix, but making these steps will solve the problem.Thanks
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Well, we disabled all of the plugins and the update process finished without any problems ;) Thanks
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Hey, Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discu…
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Hello,Please provide us an admin rights for that account.We cannot get into the theme options :( Thanks
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This is the same problem as I described it earlier, so let me paste it once more. This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.co…
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1) The save button from the Theme Options ;)https://prnt.sc/uvazyl 2) this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/dis…
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Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact Thanks
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It's all about the cache of the mobile phone, it's holding the old icon to not to download it once more (saving the storage and page loading speed) Look, I tested it on new mobile device and it works fine:https://prnt.sc/uvaxhu Thanks
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We are really sorry, but we are not able to do anything in this case.BeTheme and our API server does not block any port and we do not refuse any connections, so the source of the problem is surely on the hosting provider side. All what we can sugges…
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Well, I just clicked the "Save" button ;)It's usual issue, when you update the theme from really outdated verion of the theme then all of the fonts get decreased. If you have some other questions, feel free to ask ;)thanks
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I just resaved the theme options and it looks correct now :)Can you test if you can save the content? I created the MuffTest page and it works correctly. Thanks
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@kainer,You did not set the main page for shop, you have to select that page in the woocommerce settings.Be sure that you set all of the required pages:https://docs.woocommerce.com/document/woocommerce-pages/ The "Shop" item from the Muffi…
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It's on that page you sent.https://prnt.sc/utg6tk Please double-check the code in the column item, our theme does not add the class attribute twice, so it's a problem with your html code.thanks
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Sorry, but this banner is coming from the "iubenda" script which is not tested and supported by us.We do not know how this script works and how it will affect our theme. You should contact the script/plugin author and ask him for help or c…
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It looks like the problem is coming from doubled "class" attribute in the img element.Please remove that, and check, if the issue still exists.https://prnt.sc/utdznq thanks