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Phil

Phil

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Phil
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  • Hi, We installed a new package on your website, and everything seems to work fine. Please, check that. Thanks
    in Menu in single product page Comment by Phil September 2022
  • We fixed the problems on your website. Please, check that. I left under construction enabled in the Theme options, so you can ensure that everything is working as expected. Best regards
    in Template Builder Wocommerce Comment by Phil September 2022
  • As I said in my previous message, this is how the Elementor works. It has a JS for sections with the stretch option enabled, making the boxed layout full width. You will notice the same behavior if you activate some other theme like Twenty Twenty. H…
    in Page load delay witdh using elementor versione of Finance 4 demo site Comment by Phil September 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also please, ensure that you have the newest version of Betheme installed. If th…
    in Builder freezes when inserting element. Comment by Phil September 2022
  • That is right. You need to first register the license on the root domain, and then you will be able to use the same license key on the subdomains. Best regards
    in Temporary 2nd installation Comment by Phil September 2022
  • Good to hear that you managed to find out what the problem was. If you have any other questions or issues, feel free to ask. Best regards
    in No sidebar Comment by Phil September 2022
  • Hi, Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and set the top padding to zero or some other low value. https://forum.muffingroup.com/betheme/uploads/005/EQZB9Q90JG37.png Best regards
    in sub header title position Comment by Phil September 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Custom Category Template Comment by Phil September 2022
  • Please, do the following: deregister your license from the main domain, go to our license tool to ensure if the license is not still claimed; head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-you…
    in License usage on staging website Comment by Phil September 2022
  • Hi, These steps are translated automatically based on your website language. https://forum.muffingroup.com/betheme/uploads/547/6LN1Q61H12UB.png If you would like to place your texts there, you would have to edit the files or use some plugin. We cann…
    in Change name Step Comment by Phil September 2022
  • Hi, Glad to hear that you found it. If you have any other questions or problems, feel free to ask. Best regards
    in Can't launch secondary pages Comment by Phil September 2022
  • Hi, Sorry, but I cannot see any Mega Menu on your website, only a regular submenu. Did you create it like in the following video tutorial? : https://support.muffingroup.com/video-tutorials/building-mega-menus/ Notice that Mega Menu created with the …
    in Be theme/ Mega Menu Width Comment by Phil September 2022
  • Hi, The space you have there comes from the custom CSS you have. Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, and there you will be able to change it. https://forum.muffingroup.com/betheme/uploads/306/64OIE1YJ11LP.p…
    in Customize Header　 Comment by Phil September 2022
  • Hi, Is your header built with the Header Builder? Mega Menu works only with a custom Header. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Mega Menu did not appear. Comment by Phil September 2022
  • Hi, It can be done via custom CSS. I can help you write it, but I will need a link to your website. Best regards
    in Related post or other images in Grayscale Comment by Phil September 2022
  • Hi, Please, activate some free themes like Twenty Twenty, and check if the same thing happens then. If the issue will persist, it could mean that some plugin causes it, or migration did not go well. Then turn your plugins off temporarily, and rechec…
    in RE: Issues with Customizing Themes Comment by Phil September 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Pages not updating Comment by Phil September 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Google Maps NOT displaying full width on desktop Comment by Phil September 2022
  • Unfortunately, custom product templates do not support custom tabs, and it is not possible to add them there. You can check if they will work with layout styles from the Theme options, or build them manually via the builder. https://forum.muffingrou…
    in Custom Tabs don´t show images Comment by Phil September 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in reCAPTCHA v3 NOT appearing on form Comment by Phil September 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to custom the "buy icon" in the product image Comment by Phil September 2022
  • Hi, Please, check the BuddyPress plugin: https://wordpress.org/plugins/buddypress/ Best regards
    in a meember login Comment by Phil September 2022
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in Licence key Comment by Phil September 2022
  • Hi, We will have to make further investigation into this. Please, send us your FTP access like previously through the contact form. Remember to attach a link to this forum discussion. Thanks
    in Product list showing less products than page option Comment by Phil September 2022
  • Hello, The sidebar should load at the bottom by default. Please, go to Betheme -> Theme options -> Custom CSS & JS -> JS, and check if you do not have custom JS from the following article: https://support.muffingroup.com/how-to/how-to-d…
    in Betheme atribut Comment by Phil September 2022
  • Hi, I have checked your website, and the icons load correctly. https://forum.muffingroup.com/betheme/uploads/626/ASG6GGF4JI0N.png Did you handle it? Best regards
    in Icon shops in header dosn't show Comment by Phil September 2022
  • @coreyphall, Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/943/P7HE5L47JDCN.png Can you check them, please, and send the correct ones, please? Thanks
    in Header Builder 2.0 Template not working Comment by Phil September 2022
  • Add menu item with Custom Links, and activate CSS classes field as shown on the screenshot from my previous message. https://forum.muffingroup.com/betheme/uploads/497/KZYF8UARSJ2X.png Best regards
    in Add Button in mobile menu Comment by Phil September 2022
  • Hi, This is how the Elementor works. First, it loads content boxed to go full width. Unfortunately, we cannot do anything with that because it is not our builder. I can suggest using BeBuilder instead where this problem does not appear. Regarding th…
    in Page load delay witdh using elementor versione of Finance 4 demo site Comment by Phil September 2022
  • Hi, You can activate auto theme updates in the Theme options. Please, go to Betheme -> Theme options -> Global -> Advanced. https://forum.muffingroup.com/betheme/uploads/137/VH1EBAFA81K0.png Best regards
    in Update notification not getting Comment by Phil September 2022
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