
Phil
Phil
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Please recheck it now, and let me know if the problem persists. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum d…
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You did not set up a sidebar position in the Shop template. https://forum.muffingroup.com/betheme/uploads/606/4HQQ4XOQ5JRM.png I have set it up, and it works correctly. https://forum.muffingroup.com/betheme/uploads/014/IDQI88PMONIN.png Best regards
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In Appearance -> Menus, you must enable Description in the Screen options, and then you will be able to remove the description. https://forum.muffingroup.com/betheme/uploads/113/P4EB9CEMCUZX.png Best regards
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Sorry, but I do not know where the bug is on your video. Everything seems to be working correctly. Anyway, did you try using the Trailer Box element? Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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There is a dedicated element for tabs in products which is called Products tabs. https://forum.muffingroup.com/betheme/uploads/063/LN8JNKV2AA6B.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Your website does not load CSS styles. https://forum.muffingroup.com/betheme/uploads/488/7AHCH6YU5AF5.png Do you perform any changes on your website or do anything that could cause it? Best regards
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Check the following link: https://support.muffingroup.com/documentation/installation-updates/#theme-updates Best regards
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It is a standard WooCommerce function. If you activate another theme, you can notice that stars do not appear for products that do not have reviews. Best regards
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Your staging domain is password-protected. Please login credentials privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will that. Notice! Please attach a link to this forum discuss…
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Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what that. Notice! Please attach a link to this forum discussion. Sending…
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Hi, You can change it in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/384/6AUYM6WVVEWT.png Best regards
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Hi, It is a part of the header height. The Subheader text is placed there as a background image: https://forum.muffingroup.com/betheme/uploads/779/0TMLAZAUQ9XX.png And it disappears when you make Header height zero, in Betheme -> Theme options -&…
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Hi, Description is what you put in the Description field of the product or what you put in BeBuilder. https://forum.muffingroup.com/betheme/uploads/850/A8UER391NK6K.png Additional Information displays data you put in the Shipping tab or Attributes. …
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Hi, All options for the Search page are located in Betheme -> Theme options -> Search. However, if you enable the option to search through products only in search options, then the layout on the search page will be the same as on the products …
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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You must edit the sticky version of your header and assign a different menu to this menu in the sticky version or disable the option to show it in Appearance -> Menus. https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Sorry, but we do not provide help with child theme file customization. https://forum.muffingroup.com/betheme/uploads/032/6D2ATU7ISHEV.png https://support.muffingroup.com/documentation/installation-updates/#child-theme However, in Theme options -…
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Hi, The mobile display cannot show the Mega Menu. For mobile, you must create a separate menu or use the Sidebar Menu Builder. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ https://support.muffingroup.com/video-tutorials/s…
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Hey, If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard). After that, get into the license manager o…
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Hi, Do you use the Wordfence plugin? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ If not, please disable all of the plugins and check if the problem persists. Thanks
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You can try out the Trailer Box element in query loop. With it all boxes will be the same size, and you will text on overlay. Best regards
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The following CSS code causes it: https://forum.muffingroup.com/betheme/uploads/270/9PURCT6NU7BG.png It does not come from our theme, which is probably from one of your plugins. Disable all of your plugins except WooCommerce, and check if the proble…