Phil
Phil
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, You can use the Header Builder for that. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Also, try the tips from the following video tutorial: https://support.muffingroup.com/vid…
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Please do not bump your message. You wrote beyond my working time and I could not answer you. Did you try disabling all plugins except basic WooCommerce? Best regards
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Hi, You can deregister previous license and register a new one in Betheme -> Dashboard. https://support.muffingroup.com/documentation/installation-updates/#theme-registration Best regards
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Hi, I have deactivated all plugins, and the problem was gone. I activated them back, and it did not occur again. If this problem will return, disable your plugins one by one to see which is the root cause. Best regards
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Hi, Sidebars do not have conditions. They are assigned to the menu burger element. See the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
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Please attach a link to an example product so we can check this problem. Before that, you can turn off all of the plugins, refresh your cache, and check if the problem persists. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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No, there is no option for that. To adjust it a custom CSS code should be written. Best regards
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Sorry, I posted the wrong message. It should go somewhere else. That’s because of too many menu items inside the website's grid width, and you can get rid of that problem by following the steps mentioned in one of the topics in our FAQ from the Supp…
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Hi, Please go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check the option hide the Subheader: https://forum.muffingroup.com/betheme/uploads/032/RKAJDVC0WQOU.png Best regards
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Go to templates, open shop template, go to template options, and there you will find this option. https://forum.muffingroup.com/betheme/uploads/084/A7FCZ9RMHAHV.png I have the user interface set to developer, so the layout might differ for you, and …
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You can assign it in the page options. https://forum.muffingroup.com/betheme/uploads/810/3DDCDH8WVJ6S.png Best regards
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I can see that you do not have the newest version of Betheme installed. Please update it and check if the problem persists. Moreover I can see that you use plugins that we do not support, so if update do not help, check if issue still occurs with pl…
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I can see that you do not have the newest version of Betheme installed. Please update it and check if the problem persists. Moreover I can see that you use plugins that we do not support, so if update do not help, check if issue still occurs with pl…
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I was able to reproduce it on Chrome. We are checking at what might be the root cause. Best regards
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And what about the hosting provider? The is a possibility that your server blocks it. Best regards
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Sorry, but the WP dashboard does not work on your website: https://forum.muffingroup.com/betheme/uploads/281/7JNNMLIWLFXJ.png Also, you did not attach a complete message because you did not attach FTP access as I asked. Please send another message w…
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The custom menu in Page Options works only for default header layouts from theme options, not for Header Builder templates. If you want to have a different menu using Header Builder, you must create a separate template with the appropriate menu sele…
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I saw the picture before, but I do not know how your website is built, and I must check it on live. Best regards
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1) If you want to display images only, then replace the element in the Query Loop with the image element. 2) I do not see this space from your screenshot on the pre-built website. Please provide a link to a page with it. Best regards
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Hi, Please edit your shop template and ensure that you do not have Full width option enabled. https://forum.muffingroup.com/betheme/uploads/860/O9ARFLEDDED3.png Best regards
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Go to Betheme -> Theme options -> Responsive -> Header, ensure that you have Default style selected, and choose Action button position to Top bar. https://forum.muffingroup.com/betheme/uploads/036/EWF4W8BCXXMC.png https://forum.muffingroup.…
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Hello, If you want to have the whole menu item clickable, please head to the following topic: https://forum.muffingroup.com/betheme/discussion/39360/optimising-dropdowns-mobile#latest There, you will find instructions on how to achieve that. Thanks
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Hi, Did you set this page template to Portfolio? https://forum.muffingroup.com/betheme/uploads/137/M55JHP8WNPZH.png Best regards
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Hi, These are sections set to Full screen, background image, size set to cover and fixed background attachment. https://forum.muffingroup.com/betheme/uploads/306/5DB9SCI81PPT.png https://forum.muffingroup.com/betheme/uploads/623/K3BRQK0JDEAH.png Bes…
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Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
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Do not remove anything. Use responsive visibility options to show one menu on mobile and another on desktop. I sent you a video showing responsive editing. Did you watch it? Here is an example: https://forum.muffingroup.com/betheme/uploads/874/PHK0…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…