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Phil

Phil

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Phil
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License key verification

We do not store any license keys, it is for verification purpose only if support expired

Where can I find my purchase code?

Comments

  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in White section below header Comment by Phil 11:00AM
  • We will check that positioning. As soon as we find anything, I will let you know. Best regards
    in How to deactivate the sticky menu in the BeFurniture theme Comment by Phil 11:00AM
  • Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
    in prebuilt section insertion doesn't work Comment by Phil 11:00AM
  • I will answer you in the new topic you created: https://forum.muffingroup.com/betheme/discussion/77033/prebuilt-section-insertion-doesnt-work#latest Best regards
    in Paralex Comment by Phil 11:00AM
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in License used on Uninstalled WordPress Instance Comment by Phil 11:00AM
  • Use the following CSS code: #Top_bar .menu > li > a span:not(.description){  white-space: unset;  line-height: 1.6em!important;  padding: 10px 20px; } Best regards
    in Width of menu-sidebar Comment by Phil 11:00AM
  • Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
    in How to embed post action Comment by Phil 11:00AM
  • Hi, See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-vertical-mega-menu/ Best regards
    in How to import Menu from betheme demo template Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Variation Colour Comment by Phil 11:00AM
  • Hi, Sorry, but your message does not say anything. Please provide more details about what is wrong. Thanks
    in Theme functions stopped working Comment by Phil 11:00AM
  • 1) You are using an old Header Builder plugin, which is deprecated, and that is why it differs from the original. Now, Header Builder 2.0 is a part of the theme. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ I suggest rebuildin…
    in Breaking changes in 27.6.1 Comment by Phil 11:00AM
  • Hi, I checked that, and the image you mentioned seems to be of the same quality as the original one: https://forum.muffingroup.com/betheme/uploads/030/5NLOL2RDDLT7.png Did you handle this in the meantime? Best regards
    in Image Quality Drop Comment by Phil 11:00AM
  • Hi, Do you mean this option?: https://forum.muffingroup.com/betheme/uploads/808/9GTVL125C835.png If yes, please send us the WordPress dashboard accesses to both websites privately through the contact form, which is on the right side at https://theme…
    in Theme Option importer don't work Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in the elements in the website is turn into a mess Comment by Phil 11:00AM
  • You can set up the Full Width option in the section settings, so this submenu will appear at the very beginning of the header. https://forum.muffingroup.com/betheme/uploads/690/250IMVQ8TICC.png Sorry, but I do not understand that: You mentioned in t…
    in Megamenu off of a Megamenu? Comment by Phil 11:00AM
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Critical error when trying to view pages on backend Comment by Phil 11:00AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo and Menu placement Comment by Phil January 4
  • When I logged in, you had two templates. Since you could clone one, I left it as I encountered it. You can remove the template you do not use. Did you try moving the logo to the correct place after dropping it in the header area? If you want to remo…
    in How to deactivate the sticky menu in the BeFurniture theme Comment by Phil January 4
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, update Betheme to the newest version. Thanks
    in WordPress BeTheme theme <= 27.1.1 - Contributor+ Broken Access Control vulnerability Comment by Phil January 4
  • Hi, What you are referring to is the action button. Please see the following article about it: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Thanks
    in How do I edit a button within a header? Comment by Phil January 4
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in [ERROR 403: Please check your code, server configuration or .. ] Without Wordfence Comment by Phil January 4
  • 1) There are plenty of tutorials online showing how to use this plugin. Here is one of them for example: https://youtu.be/BAUzpO3dKF0?si=SF4ZVQT6fIZzKKGE 2) We cannot do that because we do not handle licenses in such a way, and Envato is in charge o…
    in Breaking changes in 27.6.1 Comment by Phil January 3
  • Please turn off all of the plugins, refresh your cache, and check if the problem persists. If this will not help, keep the minifying plugin disabled, as I must check your website without it. Thanks
    in Width of menu-sidebar Comment by Phil January 3
  • The root cause is a custom CSS code you used to change the Creative header width. Without it, the Creative header does not overlap the content. Best regards
    in Width of menu-sidebar Comment by Phil January 3
  • Indeed, it is a license problem because your domain does not follow the pattern for staging domains. Please see the article I have in my previous message. Thanks
    in Breaking changes in 27.6.1 Comment by Phil January 3
  • The filters do not work because it is a regular page with a shop element. https://forum.muffingroup.com/betheme/uploads/092/04S02W6PJPPU.png Filters work only on WooCommerce pages, such as the main shop page or categories. Best regards
    in Problems on Side bar FILTERS Comment by Phil January 3
  • Hi, Please go to Slider Revolution, edit your slider, and change the sizing in Module general options -> Layout to auto. https://forum.muffingroup.com/betheme/uploads/571/DOSERY0E3W6Z.png If you want to contact us privately, use the contact form,…
    in Width of menu-sidebar Comment by Phil January 3
  • Hey, Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Plea…
    in Change Licence Key in wordpress admin panel Comment by Phil January 3
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Unclickable links on the mobile version (IOS) Comment by Phil January 3
  • Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYC…
    in After editing a slide,its not working Comment by Phil January 3