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Phil

Phil

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Phil
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License key verification

We do not store any license keys, it is for verification purpose only if support expired

Where can I find my purchase code?

Comments

  • Hello, Sorry, but unfortunately, there is no option to change the speed of the scroll. If you would like to see a feature that will allow to control it, please, let us know on the following topic. https://forum.muffingroup.com/betheme/discussion/113…
    in page scroll speed Comment by Phil February 26
  • Hello, Please, go to Betheme -> Theme options -> Blog, Portfolio & Shop -> Portfolio, and in Single Portfolio Project section turn on the Title. https://forum.muffingroup.com/betheme/uploads/643/LSM34T5O8BGY.png Thanks
    in How to SHOW the TITLE above a single portfolio page Comment by Phil February 26
  • About the Megamenu: Please, go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have disabled it there. https://forum.muffingroup.com/betheme/uploads/253/6B4C8WGB9IG0.png But can you explain to me greater the thing…
    in Mega menu not working Comment by Phil February 26
  • Hello, 1) Are you using Muffin Builder? If yes, after putting the chart items side by side in the builder, they should appear in the same way on the page. https://forum.muffingroup.com/betheme/uploads/149/816KUX1NB86A.png https://forum.muffingroup.c…
    in How to place 4 chart items in a row, change color and so on Comment by Phil February 26
  • Please, try to put the following Code in Betheme -> Theme options -> Custom CSS & JS -> CSS: #Footer h4{    color: red!important; } To hide this icon, please, create a copy of this section in the builder, remove it from one of these sec…
    in Header Images are not displayed anymore (featured images) – urgent! Comment by Phil February 26
  • A significant amount of plugins activated on this page and on your multisite are not supported with our theme because we did not test them, and we do not know how do they work (supported plugins can be found on the sidebar under the following link: …
    in Error after activating header-builder Comment by Phil February 26
  • There are two places where you can remove it: globally for the whole website in Betheme -> Theme options -> Header & Subheader -> Subheader, by checking the option Hide: Subheader https://forum.muffingroup.com/betheme/uploads/269/2J0JDQ…
    in Typeform Comment by Phil February 26
  • Hello, Sorry, but unfortunately, there is no setting to modify the pagination. The only option to change it is to modify the theme files, but we do not provide help with file customization. Best regards
    in About pagination in Blog Page Comment by Phil February 26
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if this issue still appears. Moreover, if you are using a child theme, please, switch to parent, and check if it works correctly then. Thanks
    in Problem with updating sidebar Comment by Phil February 26
  • You can import/export the page builder content with the import/export tool at the bottom of the builder, more details here: https://support.muffingroup.com/how-to/how-to-import-export-muffin-builder-content/ You can also use templates to create one …
    in Typeform Comment by Phil February 26
  • Please, try to increase the z-index value to, for example, 1000. https://forum.muffingroup.com/betheme/uploads/177/F200JLG3JOGQ.png Thanks
    in Google reCAPTCHA lable gets hidden under content Comment by Phil February 26
  • Hello, Can you tell me what did you do before the Muffin Builder disappear, please? Did you install some plugins, or changed something in theme files? Thanks
    in Muffin Builder disappeared Comment by Phil February 26
  • I have tested it on Chrome on Mac OS too, but there is no black background. https://forum.muffingroup.com/betheme/uploads/412/JJ331YLYZ797.png Are there any steps to reproduce to see it? You can try to disable all of the plugins, refresh your cache,…
    in Odd black background in navigation Comment by Phil February 26
  • After visiting your website, I noticed that you did not update to the newest version (22.0). https://forum.muffingroup.com/betheme/uploads/030/UV6HW7HCLKTG.png Please, go to Betheme -> Dashboard, and under the Betheme logo, you will find a button…
    in Menu not aligning after update and new licence Comment by Phil February 26
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in licenses Comment by Phil February 26
  • It seems that there everything is fine in your server settings. Please, turn off all of the plugins, refresh your cache, and check if your website works correctly then. Moreover, if you are using a child theme, please, switch to parent, and check if…
    in Content getting deleted upon page save Comment by Phil February 26
  • Hello, No, it should not affect your website's health. If you do not want to remove them and want to leave them as they are, you do not have to delete them. Best regards
    in leaving sections' visibility off an issue? Comment by Phil February 26
  • Hello, In Module General Options, select the Layout, scroll down to Module Background, and there you will be able to remove/replace this image. https://forum.muffingroup.com/betheme/uploads/724/0HRA9BWU0LT2.png https://forum.muffingroup.com/betheme/…
    in Help with Revolution Slider Comment by Phil February 26
  • Can you try to reinstall the Slider Revolution, and check if it works then, please? Sorry, but we did not test Formcraft with the theme. The plugin I can recommend to you is Contact Form 7. We cannot recommend any plugins other than the ones we supp…
    in My submenus stopped working when I upgraded Betheme to newer version Comment by Phil February 26
  • Please, edit your slider, and add a gap in height of your header at the top. https://forum.muffingroup.com/betheme/uploads/948/I5STC0MHJUQQ.png Thanks
    in Mobile menu not closing Comment by Phil February 26
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot be of any help to you. Also, we cannot recommend any plugins other than the ones we suppo…
    in Typeform Comment by Phil February 26
  • Hi, Please always attach a link so we can check it out. If the page is offline(localhost), then our help will be limited, you will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you p…
    in subheader image wont change Comment by Phil February 26
  • Please, try to use the following shortcode in the Text Block item instead of the Product Category item. [products limit="12" columns="4" category="#your_category" paginate="1"] https://forum.muffingroup.com/be…
    in Next page button is not showing woocommerce Comment by Phil February 26
  • Hello @Alana_Forsun, Are you installing these plugins one by one? If not, please, do that, and check it works then. Also, please, try to use a different browser, and if you are able, a different Internet connection. Moreover, please, share with us y…
    in I cant install any Bundled premium plugin Comment by Phil February 26
  • Please, turn off all of the plugins, except the Contact Form, and check if this issue still appears. If this will not help, please, put the following Custom CSS Code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .grecaptcha-bad…
    in Google reCAPTCHA lable gets hidden under content Comment by Phil February 26
  • This is happening when I try to visit your FB page: https://forum.muffingroup.com/betheme/uploads/947/INZ23U9VYZ13.png My colleague tried to visit it too with the same result. I also tried to find your page manually on FB but without success. Can y…
    in socials not working Comment by Phil February 26
  • Can you send me a link to your website, please? I need to take a closer look at this H4 in the Footer. Thanks
    in Header Images are not displayed anymore (featured images) – urgent! Comment by Phil February 26
  • Sorry, but I am not able to answer you by email. You can create a similar structure but with a portfolio. https://forum.muffingroup.com/betheme/uploads/688/VLLYJMS8N7O5.png https://forum.muffingroup.com/betheme/uploads/037/BC3863OV4JZX.png https://f…
    in Private message Comment by Phil February 25
  • Please, turn off all of the caching and minifying plugins, and check if it works correctly then. Moreover, leave them disabled so that we could check the source of your website without these plugins. Thanks
    in error - Tag meta description Comment by Phil February 25
  • Hello, Can you describe to me your issue greater, please? It would be great if you attach a link to your website and some example of what you want to achieve. Thanks
    in Typeform Comment by Phil February 25