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Phil

Phil

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Phil
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License key verification

We do not store any license keys, it is for verification purpose only if support expired

Where can I find my purchase code?

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  • All websites can be found under the following link: https://muffingroup.com/betheme/#websites Thanks
    in Import page Comment by Phil 3:06PM
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in php error Comment by Phil 3:06PM
  • Hi, Instead of setting the background for the wraps, you can set it for the column instead. https://forum.muffingroup.com/betheme/uploads/027/I4DSY9AWXFIU.png Thanks to that, the padding in the wrap will control the space between these blocks. Than…
  • No, the popup submenu on the right is not visible/active with the scrollable option enabled, and there is no setting for that. Best regards
  • Hello, 1) You can set two columns for your products on the shop page in Betheme -> Theme options -> Shop -> Products list. https://forum.muffingroup.com/betheme/uploads/678/2HAP7V09ONMJ.png However, I noticed that you do not have the newest…
  • In the server information, I can see that you only increased the time limit, but the max input time should also be increased. Please, change that, and see if the problem persists. https://forum.muffingroup.com/betheme/uploads/745/OLLEDWBQD68Z.png Th…
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
  • I have checked your website, and it seems that it helped. 🙂 If there is anything else I can help you with, please, let me know. Thanks
  • Hello, Yes, you can. Please use the Single Page Import feature in the builder for it. https://forum.muffingroup.com/betheme/uploads/337/YWDFR52S9E94.png Notice! This feature imports the content only without images and styles from the theme option. …
    in Import page Comment by Phil 11:01AM
  • Hi, If you refer to the first image on your website, right under the menu, it is placed as a section background. Please, edit this page, open this section options, and there you will be able to remove/replace this image. https://forum.muffingroup.co…
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu Break Point Comment by Phil 11:00AM
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
  • Hello, Can you explain in more detail where exactly you want to have these icons, please? Do you want something like on the following demo? https://themes.muffingroup.com/betheme-store/ Thanks
    in Icon Comment by Phil 11:00AM
  • So everything is fine now? Is there anything else I can help you with? Best regards
  • Hi, It is not an icon, and it's hardcoded in the theme, and there are no settings to change it into an icon of your choice. You would have to modify the theme files, but we do not help with such customization. Thanks
  • Hi, What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item…
  • You are welcome. I hope that is what your boss wanted. 😉 Thanks
  • Hello, Did you set the sidebar position in the shop page options? https://forum.muffingroup.com/betheme/uploads/439/9ETC1I7VPC0B.png However, I can see that you have a different theme active on your website at the moment. Please, see the following l…
  • I can see that you do not have the newest version of Betheme. Please, update it, and check if the action button is in the correct position then. Thanks
  • No problem, and thanks for the suggestion. 🙂 Best regards
  • Hello, Where did this message appear? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Thanks
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
  • Hi, In the post options, you can set Full width: Content only. https://forum.muffingroup.com/betheme/uploads/580/DM89JLYZLXA0.png After that, you can control this space for each section. Thanks
  • I did not want to interfere with your homepage, so I created a new page (Betheme page), copied the section you were referring to, and modified it a little. I separate the heading to another section put, all columns in one wrap, and check the option …
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in PAYPAL ISSUE Comment by Phil 11:00AM
  • You have a low max input time and max input vars values set on your server. https://forum.muffingroup.com/betheme/uploads/431/ZUKD8Q83B6TF.png Please, contact your hosting provider and ask to increase these values: max input time to at least 180s ma…
  • So everything is fine now? Re-activating this plugin caused this issue again? Thanks
  • I am glad that you found a solution. If I can help you with anything else, please, let me know. Thanks
  • Hi, Can you post it on the following topic, please? https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
  • The AJAX option should be disabled (unchecked). Thanks
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