Phil
Phil
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Please check it out now. After switching to another theme and back, it seems to work properly. From what we checked, it is not related to Betheme, but that is because of the WPML and multisite addresses, which seem to be lost sometimes. It this or s…
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I did not want to change this page to much, so I made a simple modification: https://forum.muffingroup.com/betheme/uploads/514/O3CMBOE1R4LA.png https://forum.muffingroup.com/betheme/uploads/934/TZL1SUQGPFA4.png As you can see, it works for me. Shoul…
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Hi, Did you set Portfolio page in Betheme -> Theme options -> Blog & Portfolio -> Portfolio? https://forum.muffingroup.com/betheme/uploads/893/DO3CNQ6BUS0R.png If not, do that, and it will appear in the breadcrumbs. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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It seems that enabling the Static CSS option in Theme options -> Performance is the root cause. For now, I disabled it on your website, and custom CSS from page options loads correctly, but we will also check why it is happening and correct that.…
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Hi, Can you explain that in more detail, please? Do you have any examples with such a feature? Best regards
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Hi, The Autoptimize plugin is the root cause. After I disabled it, the slider shows correctly: https://forum.muffingroup.com/betheme/uploads/546/IXSTXVLNHLE2.png Best regards
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Go to Betheme -> Theme options -> Responsive -> Header, change layout to Default, and check if it is what you needed. Best regards
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It means that this code is the root cause. We do not help with custom code, so please double-check it if it is correct. Best regards
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Hi, Are you registering it as described here?: https://support.muffingroup.com/documentation/installation-updates/#theme-registration Best regards
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Hi, Betheme is based on the WordPress search functionality, which does not have an option to search by SKU. You would have to use some external plugins for that. Anyway, it should work completely fine for the content, but you have coming soon enable…
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I tried to check that, but BeBuilder is in use, and I do not want to take over this page without your permission. Can I do it? Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this does not help, please send us the WordPress dashboard and FTP access…
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For the products slug, please see the following link: https://wpml.org/forums/topic/translating-product-base-slug/ And for the add to cart button, you must translate the template and set different text there, not in the string translations. Best re…
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Hi, Put the following CSS into Custom CSS area for that page: #Top_bar{ display: none!important; } https://forum.muffingroup.com/betheme/uploads/121/OAL6VLF78D3A.png Best regards
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Please check it out now. A cache on your website put all CSS in one file, and you hadan apostrophe in the margins, which also broke that: https://forum.muffingroup.com/betheme/uploads/257/OFFH8EA6S1NT.png Best regards
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Hi, You can set image sizes in Betheme -> Theme options -> Blog & Portfolio -> Featured image: https://forum.muffingroup.com/betheme/uploads/731/2T148IEOCD6U.png Anyway note that if the uploaded image is smaller than sizes you set there…
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It might be related to that custom HTML structure you use. I restored the revision of the header template, and it seems to work fine now. Please check it out. If this happens again, remove the HTML element for a test, and see if the issue persists. …
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Also, do you allow us to re-imp…
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Hi, It might be a cache problem. Please disable all cache tools you have (plugin, server cache, etc.) and check if the problem persists. Thanks
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It does not remove the wishlist icon, but it moves it to the bottom so the layout is not broken. https://forum.muffingroup.com/betheme/uploads/522/BDZFWHI0TKEW.png If you want to remove it from the products list, use this CSS instead: .woocommerce .…
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Hi, BeBuilder does not have an option to add patterns. WP Editor and BeBuilder are two completely different builders, with different construction, and that is why you cannot use patterns within our builder. Best regards
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Hi, Are you using the built-in WooCommerce feature for that? I know it does not always work as expected, no matter the theme. Please check if the same thing happens with only WooCommerce enabled, and with some standard theme like Twenty Twenty-Five.…
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Hi, Please see the following link explaining how to do that: https://support.muffingroup.com/documentation/woocommerce/how-to-set-sidebar/ If something is unclear or you have any more questions, please let me know. Best regards
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Hi, Please do not create duplicate topics about the same issue: https://forum.muffingroup.com/betheme/discussion/78113/there-has-been-a-critical-error-on-this-website#latest Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this does not help, please send us the WordPress dashboard and FTP access…
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Hi, To do that, you must use the following CSS code: .column_attr .gallery .gallery-item .gallery-item-wrapper img{ border-radius: 24px 0 24px 0; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…