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Phil

Phil

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Phil
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  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Page load delays traced to uncached/unbatched queries in theme code Comment by Phil July 31
  • There was a bug in version 28.5.5, which we corrected the next day in update 28.5.6, so probably the newest update corrected that for you. Best regards
    in page view Comment by Phil July 31
  • Hi, You must use the sidebar menu template. See the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in Mobile Menu Design Comment by Phil July 31
  • While logged into your WordPress, please head to the following address: /wp-admin/admin.php?page=betheme&forcecheck&be-debug Then please attach what is shown there. Also, I can see that you have an error in the system status: https://forum.m…
    in Theme random deregistration Comment by Phil July 31
  • Hi, Betheme does not have such functionality, but there is an option to do that. You would have to set it to stop indexing particular pages in Google Search Console, or use a plugin like YOAST that has such a feature. Best regards
    in Portfolio items & SEO Comment by Phil July 31
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Critical error. Comment by Phil July 30
  • Do you update to version 28.5.6? The error you attached occurred with yesterday's update, 28.5.5, but today we released a newer update correcting that: 28.5.6. Best regards
    in Critical error. Comment by Phil July 30
  • Please update to the newest version, and the problem will be gone. Best regards
    in Critical error. Comment by Phil July 30
  • Hello, Please check the following article and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them help, please contact your hosting provider and ask them to allow all the rul…
    in Error message on Widgets Comment by Phil July 30
  • 1) Can you tell me which strings you refer to, please? 2) After translating the template, you should edit the translated version and click the update button so that all styles are assigned properly. https://forum.muffingroup.com/betheme/uploads/771/…
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil July 30
  • 1) Applying recommended settings should not break anything. Can you attach a screenshot showing what is happening, please? 2) It disables animations set in the Advanced tab: https://forum.muffingroup.com/betheme/uploads/304/GXY916A8RFLG.png Best reg…
    in Mobile PageSpeed Optimization – High Duration for 1st Party HTML Comment by Phil July 30
  • Hi, Can you attach a screenshot of this error, please? Are you re-registering the license through Betheme -> Dashboard? Best regards
    in Theme random deregistration Comment by Phil July 30
  • I tried with BrowserStack and changing the location to Brazil, but I still could not access. Do you have an option to temporarily disable it while we check that? Thanks
    in Category images with ACF Comment by Phil July 30
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in page view Comment by Phil July 30
  • Hi, We have released an update that should correct that. Please update to the newest version and check if the problem persists. Thanks
    in Pre-built Website Comment by Phil July 30
  • Hi, Can you attach a screenshot showing your issue, please? Thanks
    in Critical error. Comment by Phil July 30
  • Hi, Have you applied the recommended performance settings from Betheme -> Performance? https://forum.muffingroup.com/betheme/uploads/102/42RMGDSDH69T.png Animations also have an impact on the score, so you might want to disable them as well: http…
    in Mobile PageSpeed Optimization – High Duration for 1st Party HTML Comment by Phil July 29
  • We have corrected it on the website you sent access to. It will also be corrected in the upcoming update. Best regards
    in Client logo columns Comment by Phil July 29
  • Please write about the IP address shared in a private message, and the person who manages the mailbox will share it with you. Thanks
    in Category images with ACF Comment by Phil July 29
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in deregister non existing website Comment by Phil July 29
  • Hi, There is no option to do that, as this breakpoint is hard-coded in the theme files. Best regards
    in How to globally change the 1440px Laptop breakpoint in BeBuilder / Betheme? Comment by Phil July 29
  • Hi, The root cause is these green images. They are too small and break the Masonry feature: https://forum.muffingroup.com/betheme/uploads/309/NMASVNBQPPX5.png When you replace them with a bigger version (higher resolution than the one set in the The…
    in Portfolio - Masonry Hover Comment by Phil July 28
  • Hi, The easiest and fastest way is to change the post style to "Builder". Edit the Post, and in the Page options set this style: https://forum.muffingroup.com/betheme/uploads/553/FLHUR1G88LP3.png Best regards
    in How to remove comments and preview image on articles. Comment by Phil July 28
  • I received your private message, but the link you sent does not work: https://forum.muffingroup.com/betheme/uploads/872/QLSBK8EF05LB.png Do not you have any regional limitations set? We are located in Poland. Also, you did not attach FTP access in y…
    in Category images with ACF Comment by Phil July 28
  • I am happy I could help, and that we finally managed to handle this. Best regards
    in New theme won't install Comment by Phil July 28
  • You are right, before we have checked that on the homepage. Now it is corrected when entering from other pages as well. Best regards
    in My ID isn't scrolling to the right spot. Comment by Phil July 28
  • In the General WordPress settings you had URLs misconfigured: https://forum.muffingroup.com/betheme/uploads/628/OB3WRVDOD6DX.png I have corrected that: https://forum.muffingroup.com/betheme/uploads/820/XPP0IKFZELZS.png And the theme update went flaw…
    in New theme won't install Comment by Phil July 28
  • Hi, 1) No, there is no such feature for the slider. 2) If you would like to do it by editing the files, you would have to overwrite the entire function with the image sizes in your child theme. Anyway, as a workaround, you can do the following: go t…
    in Slider Comment by Phil July 27
  • On that page there is a form for the newsletter with styles assigned to it: https://forum.muffingroup.com/betheme/uploads/905/U278PORHU78X.png Because the form in your footer is the same one and shares the same ID, styles are assigned to the footer …
    in One page has a different footer Comment by Phil July 27
  • This is a seciton: https://forum.muffingroup.com/betheme/uploads/706/I9838G08EM9P.png Here you have advanced options: https://forum.muffingroup.com/betheme/uploads/821/GFG49OMM0NK1.png Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 27
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