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Phil

Phil

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Phil
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  • Hi, Do you have a G-Tag connected to your website? https://forum.muffingroup.com/betheme/uploads/046/98UXJRTG9NUA.png It is a prerequisite for content mode to work properly. Best regards
    in Form Consent Mode v2 Events in Data Layer Comment by Phil 12:01PM
  • Hey, I could not replicate that on my environment. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might…
    in WooCommerce 10.0.2 Update Broke Cart Template in Betheme Comment by Phil 10:04AM
  • The product from your screenshot uses the single product template. However, you did not set any price to it and that is why price does not show up, and the add to cart button as well. https://forum.muffingroup.com/betheme/uploads/826/GAIXACO6NQC5.pn…
    in Shop page and Product template Comment by Phil 10:04AM
  • Hi, If you are using the header builder, then you must add Icons elements with links to your socials to your header template: https://forum.muffingroup.com/betheme/uploads/723/D8BSJB8CEWEG.png The same thing applies to the footer if you use the Foot…
    in Social Icons to Custom Header Template Comment by Phil 10:04AM
  • Hi, There is no alternative to using Portfolio to achieve what you need. Also, I cannot recommend any other plugins than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best regards
    in How to create a filterable gallery? Comment by Phil 10:04AM
  • Hi, Please go to Betheme -> Theme options -> Global -> Image frame, and choose style without icons: https://forum.muffingroup.com/betheme/uploads/495/AHUCNBVUIY76.png Best regards
    in Hide the navigation on Portfolio Slider Comment by Phil 10:04AM
  • There is no option for that. BeShop attributes will always display all options for selected attribute despite selected category. That is something we have on our to-do list and want to improve in future updates. Best regards
    in Installing demo units Comment by Phil 10:04AM
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Image Display Issue on Tablet Only Comment by Phil 10:04AM
  • Go to Betheme -> Theme options -> Translate -> General, and you will find it there: https://forum.muffingroup.com/betheme/uploads/254/0UA3V8HLNF4J.png Best regards
    in alternative language in Basic Counter Comment by Phil 10:04AM
  • We have decided that adding reset button will be the best solution. Please check it out now. Best regards
    in Variants with multiple attributes Comment by Phil 10:04AM
  • I have opened Theme options, saved them without changing anything, and it works correctly now. Best regards
    in Problem with updating from old version of BeTheme to new one Comment by Phil 10:04AM
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ Best regards
    in Position content to the center of the page Comment by Phil 10:04AM
  • FYI we have your credentials and looking for a best approach to resolve that. Best regards
    in Variants with multiple attributes Comment by Phil July 17
  • Hi, Do not worry about it. Your shop will work properly, and it will be gone in the upcoming updates. Best regards
    in Woocommerce template files Comment by Phil July 17
  • Hi, See the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ Best regards
    in No Active Slides Found Comment by Phil July 17
  • 1) Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to t…
    in Installing demo units Comment by Phil July 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Portfolio load more button not working Comment by Phil July 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Query Loops and Wraps Comment by Phil July 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Problem with updating from old version of BeTheme to new one Comment by Phil July 17
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in Text at the bottom of page I can't remove Comment by Phil July 17
  • Try the following CSS code: .blog_wrapper .post-desc{  text-align: center!important; } Best regards
    in Column Width Ration - Our Team List Comment by Phil July 17
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
    in Header background Placeholder won't go Comment by Phil July 17
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Activation Problem Comment by Phil July 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Popup open on button click Comment by Phil July 17
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ Best regards
    in I can't change the menu icon when changing content. Comment by Phil July 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in alternative language in Basic Counter Comment by Phil July 17
  • I have passed it on to the dev team and we will take a look at this. Best regards
    in Accessibility Comment by Phil July 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Variants with multiple attributes Comment by Phil July 16
  • It would also require downloading a demo on a staging domain and copy to your main domain. Best regards
    in Mix and Match from several demos Comment by Phil July 16
  • Hi, Please try to import that demo again. Before importing, ensure that you do not have any plugins active. Also, remember to reset the database during installation. Thanks
    in Theme is not showing properly Comment by Phil July 16