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Phil

Phil

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Phil
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  • Hi, Please go to Appearance -> Themes, switch to another theme like Twenty Twenty-Five, and check if the same thing happens then. When you do that, please let me know the results. Thanks
    in Error in the website payment process Comment by Phil 10:02AM
  • The WPML is changing your date format. It is set here: https://forum.muffingroup.com/betheme/uploads/178/PMMHK0VWY7GC.png Best regards
    in Date format Comment by Phil August 25
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
    in Revolution Slider hanging on homepage on Model3 theme Comment by Phil August 25
  • I am glad to see that you found the culprit. If you have any other questions, feel free to ask. Best regards
    in Pre-Built Website Marketing2 Comment by Phil August 25
  • I do not know what you mean by it not matching. Your screenshots show the same options as mine. This option is the only place where you can control the slider height. Best regards
    in How to make 70% of the viewport height Comment by Phil August 25
  • One of your other plugins is the root cause. I have disabled all plugins except the ones we support, and the slider started to work: https://forum.muffingroup.com/betheme/uploads/871/HLLSXDPP3NAD.png To find the culprit, disable your plugins one by …
    in Revolution Slider hanging on homepage on Model3 theme Comment by Phil August 24
  • I just entered your website, and this background is gone: https://forum.muffingroup.com/betheme/uploads/230/X4XDQK96R5GQ.png Have you handled it in the meantime? Best regards
    in Pre-Built Website Marketing2 Comment by Phil August 24
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to this f…
    in Revolution Slider hanging on homepage on Model3 theme Comment by Phil August 24
  • Hi, Edit your slider, go to Module General Options -> Layout, and there you can adjust the height: https://forum.muffingroup.com/betheme/uploads/475/EKJJSPNDT1WW.png Note that, by default, only Desktop view is turned on, so if you want to set it …
    in How to make 70% of the viewport height Comment by Phil August 24
  • Hi, Please create two portfolio categories: Events and Studio. https://forum.muffingroup.com/betheme/uploads/447/BGZTMC1W779O.png Then assign portfolio posts to appropriate categories. https://forum.muffingroup.com/betheme/uploads/828/DDQP515V7QIU.p…
    in Second Portfolio page Comment by Phil August 24
  • Please edit your header template and set the section top padding value to zero or just leave it blank. https://forum.muffingroup.com/betheme/uploads/593/4UL8TCG1D8XE.png Best regards
    in Logo needs to start from top screen edge Comment by Phil August 24
  • Hi, You are right, and our documentation is a little outdated. We will correct that. BTW, please note that https://api.muffingroup.com/licenses/ was never for license registration, and it was always done through Betheme -> Dashboard for Envato li…
    in register license ?? Comment by Phil August 24
  • Hi, Please go to Betheme -> Theme options -> Blog & Portfolio -> General, and increase the Excerpt length: https://forum.muffingroup.com/betheme/uploads/582/B6KCTUOEKN4A.png Best regards
    in Hotel 6 Testimonial lengths Comment by Phil August 21
  • I have found no relation between the last changes and this behavior. It looks more like some slider was assigned earlier to that page, and after the update, the page wanted to show it even though it was not selected in the settings. Some held cache …
    in Error after update Comment by Phil August 21
  • Please check it out now. I selected a slider from here, then went back to --Select-- and updated the page. https://forum.muffingroup.com/betheme/uploads/193/0OXICAFUBG31.png After that, this message disappeared. Please check it out. Best regards
    in Error after update Comment by Phil August 21
  • Did you try disabling your plugins to check that? best regards
    in Pre-Built Website Marketing2 Comment by Phil August 20
  • I am sorry, but I quite do not get what your problem is exactly. Could you explain that in more detail, and tell me the steps I should take to notice it, please? Thanks
    in Create category pages Comment by Phil August 20
  • Good to see that it's working for you now. Can I help with anything else? Best regards
    in Images are cropped in the Slides module Comment by Phil August 20
  • I received your private message, but you did not attach FTP access. Please send another message with the complete data. Thanks
    in Date format Comment by Phil August 20
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Create category pages Comment by Phil August 20
  • Hello, Please check the following article and follow the tips there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them help, please contact your hosting provider and ask them to allow all the rules th…
    in Text block in the footer cannot be hidden Comment by Phil August 20
  • Yes, please update your Betheme so we can see your issue. Thanks
    in Error after update Comment by Phil August 20
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Date format Comment by Phil August 19
  • Hi, The format is the same as set in the WP settings under Settings -> General: https://forum.muffingroup.com/betheme/uploads/876/8RDMTXOQOWG7.png Best regards
    in Date format Comment by Phil August 19
  • Hi, Your website has maintenance mode enabled, so I could not check it. Could you disable it for a while, please? Thanks
    in Logo needs to start from top screen edge Comment by Phil August 19
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Need help resolving content loss issue Comment by Phil August 19
  • On which pages do you have this problem? I opened a couple of them, and they do not display that. https://forum.muffingroup.com/betheme/uploads/229/ELA44NT695Y7.png Best regards
    in Error after update Comment by Phil August 19
  • I received your private message, but you sent FTP credentials only and forgot about WP dashboard access. Please send another complete message. Thanks
    in Error after update Comment by Phil August 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Error after update Comment by Phil August 18
  • You imported the Elementor version of the demo, so that is why you cannot edit it with BeBuilder. There are two completely different builders, and content made with one is not editable by the other. So, to edit your page content, you should use Elem…
    in BeTheme Comment by Phil August 18
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