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Phil

Phil

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Phil
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  • Hi, Does it happen when the translation plugin is disabled, or only when enabled? How do you import the CSV? Best regards
    in duplicate the category when csv upload Comment by Phil August 2022
  • Hi, Please, disable all other plugins, and check if the problem persists. If this will not help, please, check if the same thing happens when you switch to another theme, like Twenty Twenty, to see if the root cause is in the Betheme. Thanks
    in Critical Error on activation of WooCommerce Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Social Icons on BeTheme Header won't open in new page. Comment by Phil July 2022
  • 1) This image is placed there in the builder content. https://forum.muffingroup.com/betheme/uploads/168/PUMLBBS5ZNPP.png Please, edit this page with the BeBuilder, and you will find it. 2) The height of the header is pre-defined. If you want a highe…
    in ITSERVICE Slider Comment by Phil July 2022
  • You probably do not have the newest version of Betheme. Please, update it. Thanks
    in How edit footer design Comment by Phil July 2022
  • Hi, BeBuilder content is not easily readable by SEO plugins (except RankMath). You need to use the Builder -> SEO option in the builder. Please, check the following article about it: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in AIOSEO will not recognize page content. Comment by Phil July 2022
  • The PM manages another person, and I do not have your login credentials. Please attach a link to your website so we can check it out. It is also a good idea to attach a screenshot showing your issue. Thanks
    in Built Mega Menu in Templates and Assigned to Menu but will not work. Comment by Phil July 2022
  • We did not change the Hover Color element anyhow, so it should work. Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what migh…
    in Breadcrumbs issue Comment by Phil July 2022
  • Hi, Did you handle it? I have checked the category and shop page, and they are working correctly. https://forum.muffingroup.com/betheme/uploads/254/JIPEMJESEWTH.png https://forum.muffingroup.com/betheme/uploads/709/T9OMC0AO1FHU.png Best regards
    in shop page and category not available Comment by Phil July 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in template shop archive Comment by Phil July 2022
  • Hi, The templates you show on the screenshot are pre-defined ones and you do not create them anywhere. You can read more about them under the following link: https://support.muffingroup.com/documentation/single-portfolio-options/#portfolio-options-t…
    in Single portfolio item Comment by Phil July 2022
  • It comes from a custom CSS which can be found and removed in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Header Border Line Comment by Phil July 2022
  • This autofill background is added by chrome. Please, try to overwrite it with the following CSS code: input:-webkit-autofill, input:-webkit-autofill:hover, input:-webkit-autofill:focus, input:-webkit-autofill:active{    -webkit-box-shadow: 0 0 0 3…
    in My contact form has a color when using autofill option Comment by Phil July 2022
  • Please, check the official WooCommerce extensions. You can find them under the following link: https://woocommerce.com/products/ Thanks
    in Product Gallery Slider Comment by Phil July 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/218098#Comment_218098 In the browser console, I noticed an error about mixed content. Please, check the following article on how to handle it: https://support.muffingroup.com/faq/bebuilder-con…
    in Video & Design Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Border Line Comment by Phil July 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Catalogue image size Comment by Phil July 2022
  • I have checked that on the Mac with Firefox (the page opened the first time there), and the background is dark as well. Did you try clearing the cache for the browsers with incorrect display? Best regards
    in Video & Design Comment by Phil July 2022
  • I have added a little fix to your theme files. Please, ask your colleague to check if the edit works correctly now. Thanks
    in Cannot see the updates Comment by Phil July 2022
  • Hi, You can use the Betheme Slider element. Please, check the following video tutorial showing how to create it, and how it looks: https://support.muffingroup.com/video-tutorials/how-to-create-a-simple-slider/ Thanks
    in Product Gallery Slider Comment by Phil July 2022
  • Hi, 1) I reported this problem to the dev team. We will fix it as soon as possible. 2) Sorry, but I quite do not understand. Can you explain it in more detail, please? Thanks
    in Search results are displayed with WP menu style instead of Betheme Header Builder 2.0 setup Comment by Phil July 2022
  • That is right. You need to set it up for each font you are using. Best regards
    in Custom Font not applying Comment by Phil July 2022
  • So I was doing everything correctly, but there is a message that I am unable to connect. https://forum.muffingroup.com/betheme/uploads/963/2YVT48YNGG5V.png Are the IP and the website address correct? Best regards
    in Be theme MENU Comment by Phil July 2022
  • Hi, I can see that you are using a header layout from the Theme options. Mega Menu built with the new Mega Menu builder works only with the Header built with the Header Builder. You need to create your header, and the Mega Menu will work. You do not…
    in Built Mega Menu in Templates and Assigned to Menu but will not work. Comment by Phil July 2022
  • You have low max input time and max input vars values set on your server. https://forum.muffingroup.com/betheme/uploads/002/3W827ODWQR5P.png Please, contact your hosting provider to increase these values: max input time to at least 180s max input va…
    in difficulty to update by using Bebuilder Comment by Phil July 2022
  • On your website, I can see that everything is in dark except Footer, and the border-radius is assigned. I am testing with Firefox. https://forum.muffingroup.com/betheme/uploads/124/Z9M243YBUWC8.png https://forum.muffingroup.com/betheme/uploads/338/O…
    in Video & Design Comment by Phil July 2022
  • Hi, The header background can be changed in Betheme -> Theme options -> Colors -> Header, by modifying the Top Bar Left background. https://forum.muffingroup.com/betheme/uploads/481/1EEOUMU5ZXMM.png However, it does not allow to set transpa…
    in Change header background color Comment by Phil July 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
    in Slow Mobile menu open Comment by Phil July 2022
  • Hi, Can you send a screenshot showing where these icons are placed, please? I could not find 10x10 px icons on your website. Thanks
    in Icons very small (can´t overwrite inline height and width) Comment by Phil July 2022
  • So now, please, install the Force Regenerate Thumbnails plugin, and regenerate your images. You can find this plugin in Betheme -> Install Plugins. https://forum.muffingroup.com/betheme/uploads/587/WEDRPU5E2YGI.png After installation, it can be f…
    in Catalogue image size Comment by Phil July 2022
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