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Phil

Phil

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Phil
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  • Hi, Can you send a screenshot showing it, please? I do not want to misunderstand you. Thanks
    in Portfolio Excerpt Disappears on Mobile Comment by Phil June 2022
  • Please, check the backend block builder. https://forum.muffingroup.com/betheme/uploads/035/HSFEALOAV2JU.png I have checked that on my environment, and it seems that there is an issue with the BeBuilder, which I passed to the dev team to resolve that…
    in Loading external font Comment by Phil June 2022
  • In that case, I suggest contacting the Varnish plugin author if it is working with it disabled. We did not test this plugin with the theme, and our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot…
    in BeTheme's side cart does not work with varnish Comment by Phil June 2022
  • Sorry, but the login credentials you have sent are not working. Can you check them, please? Thanks
    in Images view, size or ratio Comment by Phil June 2022
  • There is a 5% left padding assigned to your wraps. https://forum.muffingroup.com/betheme/uploads/669/TXJGAJOI93VU.png Please, check if it is not added via Deprecated options. Thanks
    in Alignment on mobile Comment by Phil June 2022
  • I do not know because when I updated the betheme, the error message did not appear. If it will happen again, please, let me know, and check if the same error message appears when you activate another theme like Twenty Twenty. Thanks
    in New update breaking Rev SLider Comment by Phil June 2022
  • Then for that, you will have to use the following CSS code: .header-stack.header-center #Top_bar .menu_wrapper{    text-align: left!important; } Thanks
    in Main menu to the left ... Comment by Phil June 2022
  • Hi, Please, go to Betheme -> Theme options -> Responsive -> General, and select the option Layout: Force full width. https://forum.muffingroup.com/betheme/uploads/661/EFVV60FGUU4X.png Thanks
    in Full-width display of the website on the iPhone Comment by Phil June 2022
  • This can mean that there are some problems with your server. Please, contact your hosting provider, and ask them about this issue. Thanks
    in Loading page content ... Comment by Phil June 2022
  • The Add to cart element is available only in the product custom template. Did you use a custom template for your single products? Best regards
    in Add to cart, traduction not working Comment by Phil June 2022
  • Hi, Please, go to Betheme -> Theme options -> Fonts -> Size & Style, and Disable the Auto font size. https://forum.muffingroup.com/betheme/uploads/379/VIC36H9ESW2R.png Thanks
    in Content font size on mobile is to small Comment by Phil June 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Alignment on mobile Comment by Phil June 2022
  • Hi, Please open the BeBuilder, go to the Style tab of the Slider element, and there you can change the color. https://forum.muffingroup.com/betheme/uploads/070/LXD3XOQK7QW1.png Thanks
    in Change the colour of the Shop Slider Arrows Comment by Phil June 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in I have Problem with responsive the menu button not work in mobile Comment by Phil June 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If the problem persists, please, keep the minifying plugins off because I need t…
    in Table of Content on Mobile Comment by Phil June 2022
  • Hi, 1) If you deregistered the license key in our API tool, you should have no problems registering it on another domain. 2) You can see that cURL error 28 is about connection timeout, and the problem is not theme-related. It is all about the hostin…
    in License use Comment by Phil June 2022
  • Hi, Sorry, but we do not provide help with modifying a child's themes. Instead, I suggest adding custom fonts via Theme options -> Fonts -> Custom. https://forum.muffingroup.com/betheme/uploads/726/8U7O6WKDA64Q.png https://forum.muffingroup.c…
    in Loading external font Comment by Phil June 2022
  • Even on that website, you notice that the menu will go below the logo below a specific resolution where it does not fit in one row. Please check the following screenshots: https://forum.muffingroup.com/betheme/uploads/919/GI4ZF5KMTKEG.png https://fo…
    in Logo and menu next to each other at the top Comment by Phil June 2022
  • Hi, Please, go to Betheme -> Theme options -> Footer, and put the content you would like to display in the Call to action field. https://forum.muffingroup.com/betheme/uploads/460/MCDS3SVDQKDG.png Thanks
    in add top footer in widget Comment by Phil June 2022
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffi…
    in Item Purchase Code Reset Comment by Phil June 2022
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in Updating theme error Comment by Phil June 2022
  • You have a low max input vars value set on your server. https://forum.muffingroup.com/betheme/uploads/446/T3XCFMMN1TVL.png You should contact your server administrator to increase this value to 5000. Thanks
    in Can't add new module Comment by Phil June 2022
  • Hi, You mean the two vertical columns, right? Currently, it is not possible to achieve that. However, when we release the Footer Builder, you can create such a layout with it. Best regards
    in Footer with 2 rows Comment by Phil June 2022
  • In the private message, put a link to log in to your WP dashboard, username, password, and link to this forum discussion. Thanks
    in Images view, size or ratio Comment by Phil June 2022
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, please, do not create duplicate discussions. Thanks
    in Responsiveness Comment by Phil June 2022
  • Hi, Good to hear that you manage to resolve it. Can I help you with anything else? Best regards
    in Update theme Comment by Phil June 2022
  • Hi, There is no option to enable the coupon field in the side cart. If you want to edit the files, the one responsible for the side cart is in the folder includes, and it is woocommerce-cart.php. Thanks
    in coupon_code side cart Comment by Phil June 2022
  • Hi, 1) You should change the header style to Stack | Left in Betheme -> Theme options -> Header & Subheader -> Header. https://forum.muffingroup.com/betheme/uploads/016/KEJ0OGBBQAY2.png 2) We do not have a menu element in our builder, s…
    in Main menu to the left ... Comment by Phil June 2022
  • I have set the image to be at the top of the text, so it would be fully visible. If you want to have an image next to the text on the mobile version, you can decrease the size of the wraps, but the text and image will be squeezed. https://forum.muff…
    in Images not or only partially recognizable in mobile version Comment by Phil June 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in Gradients of buttons not updating front end and background colours Comment by Phil June 2022
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