Phil
Phil
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- Phil
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Sorry, but I did not receive any login credentials referring to this forum discussion. Can you resend them, please? Remember to attach a link to this discussion. Thanks
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It seems that your server settings are fine. Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. You can also check if your license key is …
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Hi, Yes, it is possible. For example, when you create attributes and assign them to the product, you can set an image to each attribute in the Variation tab. https://forum.muffingroup.com/betheme/uploads/510/HAPXGT5QJAYF.png If you want to learn how…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please, keep minifying plugins off because I need to take…
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Except removing heading from the WP editor, unfortunately, not. Thanks
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The CSS code we use in the be.css file is required for features among the whole theme. So even when you do not use some of them, other websites might. If you set up your child theme correctly and the file path is proper, too, you should have no prob…
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Please, check the setting of the plugin where this shortcode comes from. Unfortunately, I am not familiar with this plugin, so my help is limited. But the plugin author should be able to help you if you contact them. Thanks
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Hi, We are working on the new version of the Header Builder, and we are on the final straight to finish it. In the new Header Builder, the logo width and height report from PageSpeed will be resolved. Best regards
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We solve it on your website. Please, check it. Thanks
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A different person manages the mailbox, and I did not receive anything referring to this forum discussion. Did you get an answer through email? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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The Dropdown menu comes from the Gallery in the Image section, not from the Template. https://forum.muffingroup.com/betheme/uploads/755/Z9C13MZLKU9L.png Best regards
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Unfortunately, we do not have such an option. If you would like to see it in the future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
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Hi, If you are using templates, you can hide the Subheader in the template settings. https://forum.muffingroup.com/betheme/uploads/860/BBNS831OYDXE.png If you do not use the templates, you need to edit the main shop page and check the same setting. …
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Hi, Please, check our official documentation, and the video tutorials. https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ https://support.muffingroup.com/video-tutorials/ You will find there explanation of…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Can you send me a screenshot showing that please? I do not know what "Menu" word you are talking about. Thanks
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We received your access and managed to resolve that. Please, check it. Thanks
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You can disable the Font Awsome from the theme in Betheme -> Theme options -> Performance. https://forum.muffingroup.com/betheme/uploads/428/KKZY27I30EPL.png But we do not have the option to activate the Font Awsome Pro in our theme. Best reg…
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Ok, so I am waiting for your answer. Keep me updated. Thanks
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https://forum.muffingroup.com/betheme/discussion/comment/213838#Comment_213838 Hi, Please, enter your website cPanel or FTP, go to the location from the error message, change the revslider folder name to anything else for example revsliderx and try …
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Did you check all things mentioned in that article, and contacted your hosting provider about it? If yes, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingrou…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hi, Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check the option Show subheader on pages with Slider. https://forum.muffingroup.com/betheme/uploads/363/WVBTTE3OTIP2.png Thanks
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Hi, The fix for this issue will be available in the next update. However, if you send us a WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, we can fix …
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Hi, Glad that you found it. ? If you have any other questions or problems, feel free to ask. Thanks
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Hi, 1) Please edit your Accordion, open the Style tab, go to the Question line, choose Active, and set its color to be transparent. https://forum.muffingroup.com/betheme/uploads/511/VF5NCGVKB7AS.png 2) Open the Advanced tab, go to Border, set its st…