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Phil

Phil

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Phil
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  • Hi, Please, go to Betheme -> Theme options -> Header & Subheader -> Extras, and empty the Title and Link fields for the Action button. https://forum.muffingroup.com/betheme/uploads/570/8XBA8Y1DD1ND.png Thanks
    in Action button on main menu Comment by Phil April 2022
  • There is a misconfiguration, and the buttons take their styles from the Theme options -> Global -> Buttons -> Action Button, instead of the styles you set in the Header Builder. Please, go to the theme options, and set the colors for Action…
    in Header builder Comment by Phil April 2022
  • Good to hear that. ? Best regards
    in Hover Color + WPML Comment by Phil April 2022
  • Hi, Please, edit your Trailer Box, go to Style -> Content, and there you will be able to set the transparency for this box. https://forum.muffingroup.com/betheme/uploads/130/OUGLXHSSISWG.png Thanks
    in Trailer Box Remove Text Background Color Comment by Phil April 2022
  • Hi, I can see that you have Header Creative on your website, and the logo stays the same size after scroll. https://forum.muffingroup.com/betheme/uploads/154/PDLR6LCY61C8.png Do you still need help with it? Best regards
    in Sticky logo gets small on scroll Comment by Phil April 2022
  • Hi, Please, see the following video tutorial, and ensure that you did all steps correctly. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-websites/ Moreover, please, go to Betheme -> System status, and check if all parame…
    in BEtheme, does not installing Demo website Comment by Phil April 2022
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in Refund Comment by Phil April 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in 'BeInterior' logo still showing on menu, rather than my logo Comment by Phil April 2022
  • Hi, You can use the BeBuilder to edit the regular/long description of the product. The short description has only a classic editor, but you can use the shortcodes from our builder. https://forum.muffingroup.com/betheme/uploads/791/IUKPGYK4GXSJ.png B…
    in Using betheme builder in Woocommerce short description Comment by Phil April 2022
  • Please, try this CSS code: .woocommerce .products .image_links .link{    display: none!important; } Thanks
    in Does Betheme have a quickview tray for products/portfolio items? Comment by Phil April 2022
  • Hi, Please, try to update your Betheme manually through the WP panel. Download the newest version of our theme from ThemeForest, and upload it through Appearance -> Themes. https://forum.muffingroup.com/betheme/uploads/732/Q314EDZ3T77X.png https:…
    in Update failing Comment by Phil April 2022
  • Please, go to the Style tab, and set the Text to align to Center. https://forum.muffingroup.com/betheme/uploads/990/N2Y9XBD44B9R.png Thanks
    in Background color: change shortcode "PopUp". Comment by Phil April 2022
  • Hi, Please, see the following video tutorial where you will find how to center elements in the builder with the Flexbox Positioning. https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ Thanks
    in Various content placed in the middle Comment by Phil April 2022
  • Yes, it will resolve this problem. The new default editor (TinyMCE) works slightly differently than the previous one (CodeMirror), and automatically adds the <p> tag. Best regards
    in Automaticly change my html code in text column Comment by Phil April 2022
  • Hi, Is there any error message when you try to update your theme/plugins? If yes, can you send a screenshot showing it, please? Thanks
    in Can't update my theme after a migration, also it doesn't appear in my license manager Comment by Phil April 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Problems with backgrounds in BeBuilder continue after update Comment by Phil April 2022
  • I just tried added to add a new page and the error about the lost connection appeared. https://forum.muffingroup.com/betheme/uploads/212/E4FJ63CH9CAW.png Any error logs appeared? If not, please, disable all plugins except WPML because one of them mi…
    in wpml not working Comment by Phil April 2022
  • If the image is not big enough it can cause problems with the parallax. Did you try using a bigger one? If not, can you do that, please? Also, did you try changing the parallax plugin? Best regards
    in Problems with parallax BG in section Comment by Phil April 2022
  • You did not add any link to your icon, and it was causing this issue. I have added #, and now the icon color works correctly. https://forum.muffingroup.com/betheme/uploads/510/VPPQPMK1X8WQ.png https://forum.muffingroup.com/betheme/uploads/479/3LWU2C…
    in Header Builder Comment by Phil April 2022
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Templates overriding brand pages Comment by Phil April 2022
  • Sorry, but I quite do not understand. Can you explain it in more detail, please? Thanks
    in Updating Betheme Causes Styling Issue Comment by Phil April 2022
  • One of your unsupported plugins causes it. I have deactivated all plugins except the support ones, and I was able to edit your homepage. https://forum.muffingroup.com/betheme/uploads/551/UWV1UU34BBJ4.png https://forum.muffingroup.com/betheme/uploads…
    in Can't edit Comment by Phil April 2022
  • Please get in touch with your hosting provider to look at your server logs and if there are any errors to solve (if they can do so). If they cannot solve them, please, send the logs with errors. Anytime I try to do any simple action like adding a pa…
    in wpml not working Comment by Phil April 2022
  • Hi, While editing with a Header Builder, please, choose the sticky display. On the editing bar, you will find an option to turn it off. https://forum.muffingroup.com/betheme/uploads/900/HIW7S4R04ALR.png Thanks
    in Header Builder is sticky but I don't want it to be Comment by Phil April 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Interactive Circle not responsive in mobile Comment by Phil April 2022
  • No problem, I am glad I could help. Best regards
    in I don't have a Testimonials Option on my dashboard Comment by Phil April 2022
  • That is how our Quick view for products works. To enlarge the popup, you can use the following CSS code: @media only screen and (min-width:767px){ .mfn-popup-quickview .mfn-popup-content, .mfn-popup-quickview .mfn-popup-content .mfn-popup-content-wr…
    in Does Betheme have a quickview tray for products/portfolio items? Comment by Phil April 2022
  • I can see that some of your custom CSS code causes it. Please, go to Betheme -> Theme options -> Custom CSS & JS -> CSS, remove your codes one by one and see which one is the root cause. Thanks
    in Sticky Header Comment by Phil April 2022
  • Please, check the file theme-shortcodes.php in functions folder. Thanks
    in Testimonials Order and image size Comment by Phil April 2022
  • I have checked that on Chrome and Firefox, and Firefox does not have this problem. https://forum.muffingroup.com/betheme/uploads/266/GAD07QD0KE9L.png I assume that occurs because of how Chrome calculates the position of the tooltip. Please, add a li…
    in On certain occasions the tooltip is not displayed instead Comment by Phil April 2022
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