Phil
Phil
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- Phil
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Hi, I have checked your portfolio page, and I can see the Slider. https://forum.muffingroup.com/betheme/uploads/581/J9UDFMBK55G7.png Did you handle it, or it should look differently? Best regards
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Hi, Please, check the following screenshots with the font families and their weights used for that demo: https://forum.muffingroup.com/betheme/uploads/270/Y693TLTIAPLC.png https://forum.muffingroup.com/betheme/uploads/548/YSBCQZO39FWN.png Did you do…
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Hi, Please, edit the Clients Slider, and set the container padding to zero, then the images will grow. https://forum.muffingroup.com/betheme/uploads/829/UPNCDV7XNC81.png But they cannot be larger than 150x75px because it is hardcoded in the theme fi…
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Hi, Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS, and check if the problem persists. Thanks
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It means that the problem does not come from the Betheme. I suggest contacting WooCommerce support, and asking what might be the root cause. Thanks
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Hi, Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. @media only screen and (max-device-width: 959px){ html .section.has-video .section_video { display: block !important; } } However, noti…
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Hi, All pre-built websites use the basic version of the Elementor because PRO is not included in the bundle package and requires a separate purchase. Hence, none of our demos have a custom Header & Footer from the Elementor PRO. Instead, if you …
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1) Did you upload the retina logo? If not, please, go to Betheme -> Theme options -> Global -> Logo, and choose it there. https://forum.muffingroup.com/betheme/uploads/412/RNO53DJWAS8C.png 2) There is a bug in the live BeBuilder. If you nee…
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The 500 errors are related to the server. Please, contact your hosting provider to look at the server logs, and to resolve the problems from there if possible. If they cannot resolve it, please, let me know if there are any errors in the logs. Than…
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I thought that you were talking about the preview only. 1) I was able to reproduce it, and I have passed this to the dev team. 2, 3) This behavior is not present in my environment; I need to check it on your website. However, we didn't get any messa…
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We manage to solve that problem. Can you check that, please? Thanks
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Yes, you should change the theme in Appearance -> Themes. The look of your website will be back when you change the theme to Betheme again. This test will allow us to determine if the root cause is the Betheme. If the issue will be gone when you …
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Glad I could help. Please, let me know if you have any other questions or problems. Thanks
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Hi, I will pass this information on to the dev team. We will take a closer look at what we can do about it. Thanks
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Hello, Please, check the following article, and follow the tips from there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them will help, please, contact your hosting provider, and ask to allow all the…
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Hi, You should follow the steps from the Elementor website about the Header & Footer creation. https://elementor.com/blog/header-footer-builder/ When you do that, the Header and Footer should be automatically replaced. Thanks
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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This problem does not appear in my environment, so I want to check if I will be able to see that in yours. If there are any steps I can do to reproduce this issue, please, let me know. Thanks
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I could not recreate this behavior, but I noticed that you have a couple of unsupported plugins. Please, disable your plugins one by one, and check if the issue is gone. I would start with the Smush plugin because I already saw problems with images …
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Hi, Yes, it is possible. Please, expand these three dots, and choose the Copy section. After that, choose the second page, and select Paste before/after. https://forum.muffingroup.com/betheme/uploads/817/GLNY2PQZ33W9.png https://forum.muffingroup.co…
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Please, try the following CSS code: .shop_slider .title{ margin-left: 40%!important; } Thanks
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Hi, Is your PHP version higher than 7? If not, please, contact your server administrator and ask to update it to version 7 or above. After that, please, check if the problem persists. Thanks
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Hi, There is no option to translate the button in the Header Builder at the moment. We are currently working on a new version of this tool, where it will be possible. As a workaround, I can suggest making this Button a menu with a single menu item w…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hi, Please, open your main Blog page, and in the Page options select to hide the Subheader. https://forum.muffingroup.com/betheme/uploads/098/BKLN5DG1V60C.png Thanks
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You are welcome. ? Have a great day too. Best regards
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I meant to switch to free theme and test the link with it. Did you do that? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…