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Phil

Phil

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Phil
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  • Hi, You are updating to 5.9 or 5.9.2? Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure t…
    in Wordpress Update 5.9 Header Problem Comment by Phil March 2022
  • Unfortunately, I cannot recommend anything except things I already mentioned. Best regards
    in Add HTML to certain pages Comment by Phil March 2022
  • There is something wrong with the Root Relative URLs plugin. I tried to deactivate all unsupported plugins, and this one messed up the whole WP panel after deactivation. https://forum.muffingroup.com/betheme/uploads/744/RASCPIMAR5RT.png Did you deac…
    in Slider is broken in the back end Comment by Phil March 2022
  • One of your unsupported plugins causes it. I have deactivated them, and then the scroll on click does not appear. Please, deactivate your plugins one by one, and check which one is the root cause. However, you probably have some caching tools enable…
    in unsolicited pages scroll-up at each click on the page content Comment by Phil March 2022
  • Sorry, but the link to your WP dashboard is not working. https://forum.muffingroup.com/betheme/uploads/803/NV6SDA5R6UJF.png Can you check that, please? Thanks
    in promo boxes are appearing skewed Comment by Phil March 2022
  • Hi, Please, check the following links: https://muffingroup.com/betheme/#plugins https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048 You can find there the plugins that we support. I think that with the Toolset you sh…
    in Advice for building a news/press section Comment by Phil March 2022
  • Hi, I have checked your website, but this space does not appear. https://forum.muffingroup.com/betheme/uploads/061/9RRKZ2D8EOXN.png Did you handle it? Best regards
    in Need get rid of a blank space at the top of site Comment by Phil March 2022
  • Hi, To achieve that, you would have to use the Header Builder plugin. You can learn more about this tool under the following links: https://support.muffingroup.com/video-tutorials/how-to-build-a-custom-header/ https://support.muffingroup.com/documen…
    in Search position Comment by Phil March 2022
  • Hi, Do you have the newest version of Betheme? I have checked that, and it is working on my environment. https://forum.muffingroup.com/betheme/uploads/371/W26D44UUTZ77.png Please, go to Betheme -> Theme options -> Performance, and check if you…
    in Change font family Comment by Phil March 2022
  • Hi, Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and decrease the Height value. https://forum.muffingroup.com/betheme/uploads/514/WDBQ9DGRSLUX.png Thanks
    in How to remove empty space in header? Comment by Phil March 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Footer not displaying Comment by Phil March 2022
  • I do not see anything unusual in your website source. Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Background not rendered Comment by Phil March 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in BeBuilder - Stopped Saving Edits / Stuck on Wheel Comment by Phil March 2022
  • In the updates, we do not introduce new features, but also fix issues for issues, so I suggest keeping your Betheme up-to-date. Please, turn off all of the plugins, refresh your cache, and check if the error persists. Moreover, if you use a child th…
    in Problem with jQuery magnificPopup & isotope Comment by Phil March 2022
  • Do you use The7 on another website or activate it on the current one to check the loading time? If you activate it on the current one, it is faster because it does not have to load the builder content. Please, do the following and check if the loadi…
    in Very slow loading when modifying pages Comment by Phil March 2022
  • Unfortunately, I am not able to send the whole code because it is blocked. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and I wil…
    in Woocommerce - translate wishlist Comment by Phil March 2022
  • What I wanted to ask is when you changed your website to the current one. If it was a couple of days before, you can wait for a couple more, and see it if changes then. I also suggest checking the following links: https://stackoverflow.com/questions…
    in Favicon not shown Comment by Phil March 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Background not rendered Comment by Phil March 2022
  • You are welcome. Please, let me know if I can help with anything else. Thanks
    in Stripe Express Payment breaks layout on checkout Comment by Phil March 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in promo boxes are appearing skewed Comment by Phil March 2022
  • Probably your server blocks some special characters. I have used this tool https://www.text-utils.com/remove-special-characters/ to remove all special characters from the second tab (which was the root cause), and as you can check on the homepage, a…
    in Home page unable to save changes when I add accordion Comment by Phil March 2022
  • Did you change your favicon recently? It sometimes takes time for Google to update all information in the search result. Best regards
    in Favicon not shown Comment by Phil March 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in blocks changed after update Comment by Phil March 2022
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Thanks
    in Error after update Comment by Phil March 2022
  • Thanks, I was able to reproduce this issue in my environment, so it means that the root cause is in the theme files. I have passed this information to the dev team, and we will take a closer look at it. For now, please, put the following CSS code in…
    in Badges not showing correct Comment by Phil March 2022
  • Hi, In the next update, there will be an option added to translate "Your wishlist is empty" text in Betheme -> Theme options -> Translate -> Shop. The "go to shop" will also be translated to the main website language aft…
    in Woocommerce - translate wishlist Comment by Phil March 2022
  • In the website source, I can see the images, but they are replaced by some strange link. https://forum.muffingroup.com/betheme/uploads/373/8QVVAOYTCATO.png Please, turn off all of the plugins, refresh your cache, and check if the problem persists. M…
    in Search results with no image Comment by Phil March 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in promo boxes are appearing skewed Comment by Phil March 2022
  • It is again your custom CSS. I have unchecked one line in the browser inspector and the display is correct. https://forum.muffingroup.com/betheme/uploads/921/BN2TNK1XYXPO.png Best regards
    in Issue on alignment Comment by Phil March 2022
  • I have added CSS code moved the slider to the right and turned off Dont Force Fullwidth option. Please, check that. However, I have made some tests with the Spa6 slider on the Twenty Twenty theme in my environment, and the same issue appeared. If th…
    in want fix slider look when mobile rotated Comment by Phil March 2022
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